Bilingual Spanish/ English Insurance Customer Service Representative

Sitel Group; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Una empresa innovadora busca un Agente de Servicio al Cliente Bilingüe para unirse a su equipo dinámico en Nuevo México. En esta emocionante posición remota, tendrás la oportunidad de ayudar a millones de clientes, brindando un servicio excepcional a uno de los mayores proveedores de seguros en EE. UU. Sin llamadas en frío, disfrutarás de un entorno de trabajo flexible con capacitación pagada y beneficios integrales. Si eres fluido en inglés y español, y tienes una pasión por ayudar a los demás, esta es tu oportunidad para hacer una diferencia real en la vida de las personas.

Benefits

Compensación competitiva

Trabajo remoto flexible

Seguro de salud, dental y de visión

401(k) con aportes de la empresa

Tiempo libre pagado

Oportunidades de bonificación

Crecimiento profesional

Qualifications

• Se requiere fluidez en inglés y español para atención al cliente.
• Diploma de secundaria o equivalente es obligatorio.

Responsibilities

• Apoyar a uno de los mayores proveedores de seguros en EE. UU.
• Proporcionar un servicio al cliente excepcional y soluciones empáticas.

Skills

Fluidez en inglés

Fluidez en español

Aptitud para el servicio al cliente

Pensamiento crítico

Habilidades organizativas

Navegación de sistemas

Education

Diploma de secundaria o GED

Job description

Bilingual Spanish/ English Insurance Virtual Customer Service Agent

¿Te gusta ayudar a los demás? ¿Eres fluido en inglés y español?

Join our dynamic team at Foundever in New Mexico, where every interaction is an opportunity to make a difference!

Location: New Mexico (Remote)

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Job Overview

As a Bilingual Customer Service Representative at Foundever, you’ll support one of the largest insurance providers in the U.S. — no cold calling required! We offer paid training and a remote full-time position.

Please note: A distraction-free and quiet workspace is essential during training and work hours. Furry friends and household commotion should take a back seat.

Why You Should Join Us

• Competitive Compensation: $16/H
• Flexible Remote Work: Enjoy the flexibility of a remote work environment, with weekend shifts as needed.
• Comprehensive Benefits: Including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth.

What We’re Looking For

• Speak Fluent English and Spanish
• Must reside in New Mexico.
• Must be at least 18 years old.
• High school diploma or GED equivalent required.
• Preferred 6 months to 1 year of relevant work experience.
• Must have open availability during operating hours.
• Professional customer service aptitude is essential.

Candidates residing within 50 miles of a designated site will be required to work at that location. Please note that we currently do not have any sites in New Mexico.

Key Skills

• Customer Service Aptitude: Strong skills in delivering exceptional service.
• Reliability: Consistent dependability and responsibility.
• Critical Thinking: Ability to assess situations and develop empathetic solutions.
• Service-Oriented: A personal drive to serve others with compassion.
• Organizational Skills: Strong organizational abilities are crucial for success in this role.
• System Navigation: Ability to navigate system tools to search for answers & information.

Home Setup Requirements

• Provided Equipment: Foundever will ship necessary equipment, including a headset.
• Internet Requirements: A hardwired high speed internet connection. No wireless/ NO 5G internet packages.
• Work Environment: A quiet, distraction-free space is essential; webcam video presence will be required during training and production. Cannot be a primary care provider during hours of operation.
• Device Requirements: You'll need to use your own computer or tablet (excluding Kindle Fire Tablets). Cell phones are not permitted for training.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

Equal Opportunity Employment (EEO)

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Interested in Becoming Part of Our Team?

Visit us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.