Bilingual Spanish/ English Insurance Customer Service Representative

Foundever; New Jersey; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading company as a Bilingual Spanish/English Insurance Customer Service Representative. This remote role involves supporting a major U.S. insurance provider with no cold calling. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth. Ideal candidates are fluent in English and Spanish, possess exceptional customer service skills, and have a reliable home setup.

Benefits

Competitive Pay

Flexible Remote Work

401(k) Plan

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Paid Time Off

Bonuses

Career Growth Opportunities

Qualifications

• Fluent in English and Spanish.
• Preferred 6 months to 1 year relevant experience.

Responsibilities

• Support one of the largest U.S. insurance providers.
• No cold calling required.
• Must maintain a quiet workspace.

Skills

Customer Service

Reliability

Critical Thinking

Empathy

Organizational Skills

Education

High School Diploma or GED

Job description

Bilingual Spanish/English Insurance Customer Service Representative

Join our team as a Bilingual Spanish/English Insurance Customer Service Representative at Foundever.

Job Details

Location: Remote in New Jersey (must reside within 50 miles of a designated site; note: no current sites in New Jersey)

Type: Full-time, Entry level

Industry: Outsourcing and Offshoring Consulting

About Foundever

Foundever is a global leader in customer experience (CX), supporting over 9 million customer interactions daily in 60+ languages across 45 countries. We provide innovative CX solutions, technology, and expertise to top brands worldwide.

Job Overview

Support one of the largest U.S. insurance providers—no cold calling required. We offer paid training and a fully remote position. A quiet workspace is essential during training and work hours.

Benefits

• Competitive pay: $16/hour
• Flexible remote work with weekend shifts as needed
• Comprehensive benefits including 401(k), health, dental, vision, disability insurance, paid time off, bonuses, and career growth opportunities

Qualifications

• Fluent in English and Spanish
• Reside in New Jersey
• At least 18 years old
• High school diploma or GED
• Preferred 6 months to 1 year relevant experience
• Open availability during operating hours

Key Skills

• Exceptional customer service skills
• Reliability and dependability
• Critical thinking and empathy
• Organizational skills
• Ability to navigate system tools

Home Setup Requirements

• Equipment: Foundever ships necessary equipment including headset
• Internet: Hardwired high-speed internet (no wireless or 5G)
• Work Environment: Quiet, distraction-free space; webcam required during training and work
• Device: Own computer or tablet (excluding Kindle Fire); cell phones not permitted for training

Additional Information

We support military families and are committed to equal opportunity employment. For more info, visit www.foundever.com and connect with us on social media.