Bilingual (Spanish/English) Customer Experience Representative

Jobot; Houston (TX); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Bonus opportunities

Hybrid after ramp-up (3 days from home

Benefits

Job summary

Jobot in Houston, TX is seeking a bilingual Spanish/English Customer Experience Representative to join our Support Staff. The role requires outstanding customer service skills and a proven track record in a similar position.

Salary is up to $50,000 per year, with a 90-day ramp-up and a hybrid work arrangement (three days from home). Responsibilities include assisting Spanish-speaking customers, resolving issues, documenting interactions, and coordinating with internal teams to ensure

Qualifications

• Fluent in Spanish and English (written and spoken).
• Minimum 2 years of experience in an administrative or similar role.
• Proven ability to manage and resolve customer complaints and concerns
• Excellent listening skills with a personable and professional demeanor.
• Ability to work in a fast-paced environment and handle high-stress situations.
• Proficiency in using computer software and online systems.

Responsibilities

• Serve as the primary point of contact for Spanish-speaking customers, addressing their inquiries and concerns with professionalism and courtesy.
• Provide exceptional customer service, ensuring a positive experience for each client.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Communicate and coordinate with internal departments to resolve client issues.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Develop a thorough understanding of our services to provide accurate information to customers.
• Utilize customer feedback to improve our service and identify potential improvements.
• Promote a positive, empathetic, and professional attitude towards customers at all times.

Skills

Bilingual Spanish/English

Job description

Job Details

Our client in the Houston is looking to add to their Call Center Customer Experience team! Must be fluent in Spanish/English - Up to $50,000 annually.

Salary: $50,000 - $50,000 per year.

A bit about us

Our organization is seeking a Bilingual (Spanish/English) Customer Experience Representative to join our Support Staff. This position is perfect for someone who is passionate about providing excellent customer service, has a positive outlook, is personable, and reliable. The ideal candidate will have a minimum of 5 years of experience in a similar role and will be capable of effectively resolving customer concerns, providing support, and maintaining a high level of customer satisfaction.

Why join us?

• bonus opportunities
• ability to work hybrid after the 90 day ramp up (3 days from home)
• benefits

Responsibilities

• Serve as the primary point of contact for Spanish-speaking customers, addressing their inquiries and concerns with professionalism and courtesy.
• Provide exceptional customer service, ensuring a positive experience for each client.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Communicate and coordinate with internal departments to resolve client issues.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Develop a thorough understanding of our services to provide accurate information to customers.
• Utilize customer feedback to improve our service and identify potential improvements.
• Promote a positive, empathetic, and professional attitude towards customers at all times.

Qualifications

• Fluent in Spanish and English (written and spoken).
• Minimum of 2 years of experience/Administrative role
• Proven ability to manage and resolve customer complaints and concerns
• Excellent listening skills with a personable and professional demeanor.
• Demonstrated ability to be reliable, responsible, and dependable in fulfilling obligations.
• Exceptional communication and interpersonal skills.
• Strong knowledge of customer service principles and practices.
• Ability to work in a fast-paced environment and handle high-stress situations.
• Proficiency in using computer software and online systems.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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