Bilingual (Spanish/English) - Business Development Representative - Automotive

Wilson Chevrolet; Stillwater (OK); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Retirement plan with IRA matching

Comprehensive health, dental, and life

Employee discounts on vehicles and ser

Paid time off

Paid vacation time

Ongoing training and professional

Job summary

Wilson Auto Family in Stillwater, OK is seeking a Business Development Representative – Automotive - Bilingual (Spanish/English) to engage customers by phone, web, and chat, guide them to appropriate services, and schedule appointments.

The role requires bilingual communication, strong customer service, and CRM proficiency, with a Monday–Saturday schedule and 40 hours per week. Competitive pay, benefits, and ongoing training are provided.

Qualifications

• Bilingual Spanish/English required.
• Excellent customer service and professional demeanor.
• Able to stay composed in high-pressure call center environments.
• Strong multitasking and organization for high call volumes.
• Willingness to learn CRM tools and new systems.

Responsibilities

• Respond to inbound calls, web leads, and chats promptly.
• Schedule appointments and guide customers to dealership services.
• Follow up calls to maximize attendance and close sales.
• Collaborate with Service Advisors and sales teams.
• Use CRM daily and maintain positive relationships.
• Provide product info and direct customers to resources.

Skills

Bilingual Spanish/English

Customer service

CRM tools

Multitasking

Interpersonal skills

Sales targets

Punctuality

Learning new systems

Organization

Tools

CRM software

Job description

Job Title: Business Development Representative – Automotive - Bilingual (Spanish/English)

Job Location: Stillwater, OK 74074

Company: Wilson Auto Family

Salary Range: $15.00 - $15.00 Hourly

Pay: $15.00 per hour

Expected hours: 40 per week

Full-time

8 hour shift

Day shift

Supplemental pay types: Yearly bonus

Work setting: Call center, In-person

Work Location: In person

Ability to Relocate: Stillwater, OK 74074: Relocate before starting work (Required)

Responsibilities

• Respond to inbound calls, web leads, and internet chats promptly.
• Provide guidance and build rapport with customers through excellent customer service.
• Strategically schedule appointments based on customer needs.
• Conduct reminder and follow-up calls to maximize appointment attendance.
• Sell repairs to customers who initially declined necessary work.
• Encourage customers to fill out surveys to gather valuable feedback.
• Collaborate with Service Advisors to understand the business and products.
• Participate in ongoing training sessions for continuous improvement.

Additional Responsibilities

• Answer customer calls and establish follow-ups with sales appointments.
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions, maintaining positive relationships with teammates, sales teams, and dealership management.
• Utilize the CRM tracking system daily.
• Bilingual proficiency is a must.
• 5-day work week, including holidays and most Saturdays.

Qualifications

• Must be bilingual (Spanish/English).
• Excellent customer service skills and a professional manner.
• Maintain composure in a high-pressure environment.
• Ability to multitask during peak times of high call volume.
• Confident communicator with strong interpersonal skills.
• Organized in tracking and managing follow-up calls.
• Ambition for achieving sales targets.
• Willingness to learn new systems, including CRM tools.
• Punctuality is a must.

Benefits

• Competitive salary.
• Retirement plan with IRA matching.
• Comprehensive health, dental, and life insurance.
• Employee discounts on vehicles and services.
• Paid time off and paid vacation time.
• Ongoing training and professional development.
• Positive and collaborative work environment.
• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Paid training

Schedule

• Full-time
• Monday 9am-6pm
• Tuesday 9am-6pm
• Wednesday 9am-6pm
• Thursday 9am-6pm
• Friday 9am-6pm
• Saturday - Rotation
• Sunday Off