Assistant Service Advisor

BOS-QUAS AUTOMOTIVE INC., T/A Auto Sense; Millersville (MD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid vacations

401k

Health insurance

Employee discounts

Competitive salary

Job summary

An automotive service center in Millersville seeks a Bilingual Automotive Customer Service Representative. You will handle inquiries, manage appointments, and enhance customer satisfaction. Requirements include customer service experience, CRM knowledge, and bilingual skills. Opportunities for advancement and competitive benefits are offered, including health insurance and paid vacations.

Qualifications

• 1+ year of customer service, call center, or sales experience required.
• Automotive experience is a plus.
• Familiarity with CRM systems and basic computer applications.

Responsibilities

• Respond to customer inquiries via phone, email, and text.
• Maintain accurate customer records.
• Schedule and confirm service appointments.

Skills

Bilingual (English/Spanish)

Excellent communication skills

Strong customer service orientation

Ability to multitask

Tools

CRM systems

Microsoft Office

Tekmetric

Job description

Overview

Auto Sense Auto Service Center seeks Bilingual (English/Spanish) Automotive Customer Service Representative. As an essential member of our team, you will be responsible for handling incoming inquiries, making outbound calls, assisting with appointment management, administrative duties and customer service needs. Your goal will be to enhance customer satisfaction by ensuring consistent communication, follow-up, documentation and problem resolution.

Responsibilities

• Responding to customer inquiries via phone, email, and text.
• Maintaining accurate customer records.
• POS processing.
• Schedule and confirm service appointments.
• Accurately input, update, and track customer information in the CRM.
• Ensure all customer interactions and follow-ups are logged and well-documented.
• Ordering & returning parts.
• Assisting service advisors with phone calls and relaying communications between technician, client and service advisor.

Requirements

• Excellent communication skills.
• Strong customer service orientation.
• Ability to multitask and prioritize
• 1+ year of customer service, call center, or sales experience (automotive experience is a plus).
• Familiarity with CRM systems and basic computer applications (e.g., Microsoft Office).
• Tekmetric experience preferred.
• Bilingual.

Scheduling

• This position is primarily between 9am-6pm with an hour lunch. Exception may apply
• Paid holiday for New Years, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas.
• Shop meetings during lunch twice a month but food is provided.
• Luncheon meetings twice a month

Benefits

• Paid vacations.
• 401k.
• 401(k) matching
• Health insurance.
• Opportunities for advancement.
• Employee discounts.
• Competitive salary.
• Company parties.
• Fun quarterly team building exercises (fishing charters, sporting clays).
• Holiday party with performance-based bonuses.
• Monthly bonus structure based on team performance.

Contact: If interested in the position please send an email with resume to [e-mail]