Bilingual Spanish Customer Service Representative (Automotive) (Fully Remote)

VXI; United States; Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid training

Referral bonuses

Career growth

Job summary

VXI is actively seeking a customer experience specialist to handle incoming calls and provide empathetic, timely assistance. You will research concerns, determine solutions, and ensure effective resolution while collaborating with dealerships to coordinate information.

The ideal candidate has a high school diploma and strong verbal and written communication skills, with preferred familiarity in in-vehicle technology and automotive experience.

Qualifications

• High school diploma and experience in a fast-paced customer service environment.
• Excellent verbal and written communication skills, strong organizational skills.
• Familiarity with in-vehicle technology and automotive experience preferred.

Responsibilities

• Engage with customers by answering incoming calls, listening, and providing empathetic, timely assistance.
• Research concerns, determine solutions, and follow through to ensure effective resolution.
• Work collaboratively with dealerships to address customer concerns and coordinate information.

Skills

Verbal & written communication

Organizational skills

In-vehicle technology familiarity

Education

High school diploma

Job description

• Engage with customers by answering incoming calls, listening, and providing empathetic, timely assistance.
• Research concerns, determine solutions, and follow through to ensure effective resolution.
• Work collaboratively with dealerships to address customer concerns and coordinate information.

Qualifications:

• High school diploma and experience in a fast-paced customer service environment.
• Excellent verbal and written communication skills, strong organizational skills.
• Familiarity with in-vehicle technology and automotive experience preferred.

What We Offer:

• Competitive hourly pay of $16 with performance-based incentives.
• Comprehensive medical, dental, and vision insurance.
• Paid training, referral bonuses, and career growth opportunities.

VXI

VXI is a customer experience and business process outsourcing company with a world-class contact center. They employ a diverse, inclusive team focused on growth and delivering exceptional service.