Bilingual Shelter Support Specialist (Evenings/Nights)

Community Crisis Services; Hyattsville (MD); Hybrid; USD 21,000 - 28,000; Part time

Benefits offered by this job

Paid time off

401(k) Retirement Plan

Employee Assistance Program

Holiday Premium Pay

AFLAC

Perks at Work

Professional development opportunities

Peer Support certification

Job summary

Community Crisis Services in Maryland seeks a Shelter Support Worker to provide primary support in 24-hour shelters. Bilingual English/Spanish candidates are preferred. Positions available are part-time (20–31 hrs) and full-time (32 hrs).

The role requires orientation, some night/weekend coverage, and collaboration with shelter staff to ensure safe, clean, and supportive housing for guests.

Qualifications

• HS diploma or GED required.
• Six months of human services experience preferred (homelessness or DV experience a plus).
• Basic proficiency with MS Office, Windows, email, web browsing, and phone systems.
• Ability to use Language Line and TTY services.

Responsibilities

• Complete intake for clients and provide referrals.
• Deliver shelter orientation within 24 hours of arrival.
• Provide crisis intervention as needed.
• Enforce shelter rules and mediate conflicts.
• Foster a welcoming environment.
• Maintain safety and report incidents as required.
• Document incidents and daily logs.
• Collaborate with staff and management.

Skills

Bilingual English/Spanish

MS Office & tech literacy

Six months of human services exp.

Education

High school diploma or GED

Tools

Language Line

TTY services

Job description

Community Crisis Services in Maryland seeks a Shelter Support Worker to provide primary support in 24-hour shelters. Bilingual English/Spanish candidates are preferred. Positions available are part-time (20–31 hrs) and full-time (32 hrs).

The role requires orientation, some night/weekend coverage, and collaboration with shelter staff to ensure safe, clean, and supportive housing for guests.