Bilingual ServiceNow Functional Project Manager (Spanish)

Jobgether; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Remote work

Enterprise-level projects

Cross-functional collaboration

Professional development

Job summary

Jobgether is seeking a Bilingual ServiceNow Functional Project Manager to lead enterprise ServiceNow implementations from planning through delivery. You will coordinate business and technical stakeholders, manage scope, budgets, and timelines, and guide Agile ceremonies across distributed teams.

The role requires strong English/Spanish communication, PMP certification, and 5+ years in IT project management with 3+ years in ServiceNow. Remote work from the US (CA) or Mexico City is supported.

Qualifications

• 5+ years IT project management experience.
• 3+ years with ServiceNow implementations or enhancements.
• PMP certification.
• Fluency in English and Spanish with strong written and verbal skills.
• Residence in United States (CA) or Mexico City, Mexico.

Responsibilities

• Lead end-to-end ServiceNow projects from planning and execution to deployment.
• Act as liaison between business, technical teams, vendors and leadership.
• Translate business requirements into ServiceNow solutions.
• Manage scope, timelines, budgets, resources, risks, issues, and dependencies.
• Facilitate Scrum ceremonies and maintain delivery backlogs.
• Ensure alignment with ServiceNow best practices and business priorities.
• Track milestones, KPIs, and provide regular status reports.
• Coordinate UAT and ensure requirements are met before deployment.
• Organize training and change management to support adoption.
• Identify opportunities for process improvements and optimize workflows.
• Support ITSM modules: Incident, Problem, Change, Request, Service Catalog.
• Coordinate distributed teams and stakeholder expectations.

Skills

Bilingual English/Spanish

PMP Certification

ServiceNow ITSM

Agile Delivery

Stakeholder Management

Education

PMP Certification

CSM/PSM/CSM Certification

CSA Certification

CIS-ITSM Certification

SAFe Certification

Tools

ServiceNow Platform

Job description

Accountabilities:

As a Bilingual ServiceNow Functional Project Manager, you will oversee the complete project lifecycle, facilitate collaboration between business and technical teams, and ensure high-quality implementation outcomes. Your key responsibilities will include:

• Lead end-to-end ServiceNow projects, from initial planning and execution through monitoring, deployment, and delivery.
• Act as the primary liaison between business stakeholders, technical teams, vendors, and executive leadership to maintain alignment and resolve project challenges.
• Gather, analyze, and document business requirements, translating them into functional ServiceNow solutions that address organizational needs.
• Manage project scope, schedules, budgets, resources, risks, issues, and dependencies to ensure successful delivery.
• Facilitate Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, and retrospectives.
• Ensure projects follow ServiceNow platform best practices and remain aligned with business priorities and organizational objectives.
• Track project milestones, key performance indicators (KPIs), and delivery metrics, providing regular status reports to stakeholders and leadership.
• Coordinate User Acceptance Testing (UAT), ensuring solutions meet business requirements before deployment.
• Organize training and change management activities to support adoption and minimize disruption during implementation.
• Identify opportunities for continuous process improvement and optimize ServiceNow workflows to improve operational efficiency.
• Support the implementation and enhancement of ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Service Catalog Management.
• Coordinate geographically distributed teams and maintain effective communication throughout project delivery.
• Manage stakeholder expectations, address delivery risks proactively, and facilitate timely decisions to keep projects on track.

Requirements:

The ideal candidate combines strong IT project management experience with ServiceNow functional expertise, Agile delivery knowledge, and excellent bilingual communication skills. The following qualifications and capabilities are required or preferred:

• At least 5 years of IT project management experience.
• At least 3 years of experience managing ServiceNow implementations or enhancements.
• Professional Project Management Professional (PMP) certification.
• Fluency in both English and Spanish, with strong written and verbal communication skills in both languages.
• Current residence in the United States, specifically California, or Mexico City, Mexico.
• Strong knowledge of ServiceNow IT Service Management (ITSM) and its core modules.
• Experience with ServiceNow ITSM implementations, upgrades, and platform enhancements.
• Ability to gather business requirements, analyze processes, and translate stakeholder needs into functional solutions.
• Strong project planning, budget and resource management, risk assessment, issue resolution, and change management skills.
• Experience working in Agile or hybrid project environments, with the ability to facilitate Scrum ceremonies and manage delivery backlogs.
• Excellent stakeholder management and executive communication skills.
• Ability to coordinate and lead geographically distributed teams effectively.
• Consulting or client-facing experience is preferred.
• ServiceNow ITSM certification is preferred.
• Scrum Master certification, such as Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or equivalent, is preferred.
• ServiceNow Certified System Administrator (CSA) certification is preferred.
• ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM) certification is preferred.
• Scaled Agile Framework (SAFe) certification is preferred.
• Familiarity with additional ServiceNow modules, including IT Operations Management (ITOM), IT Asset Management (ITAM), Human Resources Service Delivery (HRSD), Customer Service Management (CSM), or Security Operations (SecOps), is an advantage.

Benefits:

• Full-time employment.
• Remote work arrangement.
• Opportunity to lead enterprise-level ServiceNow implementations and enhancements.
• Exposure to cross-functional collaboration with business stakeholders, technical teams, vendors, and executive leadership.
• Opportunity to work with Agile and hybrid project delivery methodologies.
• Professional development through exposure to ServiceNow ITSM and related platform capabilities.