SoCal JCB - Shop Service Technician

JCB, Inc.; La Mirada (CA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

SoCal JCB is seeking a Field Service Technician to repair and maintain aerial and earth-moving equipment at customer sites in Southern California. You will report to the Service Manager and travel as needed to service machines and perform diagnostics.

The role requires 1–3 years of hands-on installation and maintenance experience, strong communication skills, and the ability to lift up to 75 pounds. Proficiency with Microsoft Office is expected.

Qualifications

• Strong written and verbal communication skills.
• 1–3 years installing and maintaining machines.
• Ability to travel.
• Ability to lift up to 75 pounds.
• Computer skills to perform diagnostics and complete reports.

Responsibilities

• Complete and turn in reports that capture all time and work completed.
• Provide diagnostic analysis, repair, or preventative maintenance for customer machines.
• Complete on-site system audits and evaluations.
• Practice and adhere to all safety and training.

Skills

Communication skills

Customer service

Professional demeanor

Travel flexibility

Tools

Microsoft Office

Job description

Company Profile

SoCal JCB is a highly successful, fast-growing business. We pride ourselves in customer service. We invest in our workforce and offer a highly competitive compensation and benefit program. SoCal JCB is an authorized dealer for JCB construction equipment including skid steer loaders, backhoe loaders, wheel loaders, excavators and telehandlers.

Position Purpose

Reporting to the Service Manager. This position is responsible for repairing and maintaining various types of aerial and earth moving equipment.

Position Type

Non-Exempt

Major Tasks, Responsibilities & Key Accountabilities

• Complete and turn in reports that capture all time and work completed
• Provide diagnostic analysis, repair, or preventative maintenance for customer machines
• Complete on-site system audits and evaluations
• Practice and adhere to all safety and training

Minimum Qualifications

• Strong written and verbal communication skills
• 1-3 years installing and maintaining machines
• Ability to travel
• Ability to lift up to 75 pounds
• Computer skills needed perform diagnostics, complete reports, etc

Knowledge, Skills, Abilities & Competencies

• Proficient in Microsoft Office software
• Comfortable in an in-person office environment
• Technical competence is a plus
• Must be customer service oriented, flexible, and have a high energy level
• Must have excellent follow-through skills
• Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings
• Must be open to domestic and international travel
• Desire and proven ability to learn and grow

Job Conditions

• Both office environment and occasionally manufacturing/factory environment
• Subject to noise and temperature changes

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to stand and walk.
• The employee must frequently lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.