Bilingual Service Ops Coordinator: Tech-Savvy & Solutions

Office Pride of Palm Harbor-Clearwater; Tampa (FL); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Paid time off

Training & development

401(k) matching

Performance bonus

Competitive salary

Flexible schedule

Job summary

Suncoast Spotless, LLC is a Tampa Bay area Office Pride Commercial Cleaning Services franchise seeking a Bilingual Service Operations Coordinator. You will support customer communications, coordinate service requests, and help keep operations connected across locations.

The role emphasizes using technology to improve how work gets done, coordinating with field managers, and maintaining accurate records. A strong bilingual skill set and tech aptitude are essential for success in this fast-paced

Qualifications

• Bilingual English/Spanish required.
• Strong written and verbal communication skills.
• Excellent organizational and follow‑up skills.
• Professional and friendly when communicating with customers.
• Comfortable working with field employees and managers.
• Able to manage multiple priorities in a fast‑moving environment.
• Strong attention to detail.
• Very comfortable with technology and able to quickly learn new software and mobile applications.
• Enjoys figuring out how to make systems and processes work better in the real world.
• Comfortable helping others learn and adopt new technology.
• Comfortable communicating through video as well as phone, text, email and in person.
• Dependable, accountable and willing to take ownership.
• Able to recognize when an issue needs to be escalated to management.

Responsibilities

• Monitor customer calls, texts and emails and help ensure timely, professional responses.
• Receive and document customer service requests, questions and concerns.
• Coordinate with field managers to ensure service issues are addressed.
• Follow up on open customer concerns with timely updates.
• Manage open work orders from customer requests and inspections.
• Track work orders through assignment, scheduling, completion and verification.
• Coordinate new customer and new-location startups including access details.
• Maintain accurate customer and location information in systems.
• Communicate regularly with English- and Spanish-speaking team members.
• Help leadership track outstanding issues, work orders and commitments.
• Assist with scheduling, coverage and day-to-day coordination as needed.
• Help implement, manage and improve technology tools used in day-to-day operations.
• Create workflows, forms, checklists and tools for managers and field teams.
• Assist training managers and team members on technology and processes.
• Create short video communications and training content for field teams in English and Spanish.
• Be comfortable communicating on camera for updates and training.

Skills

Bilingual EN/ES

Strong communication

Organizational skills

Professional & friendly

Tech-savvy

Video communication

Adapting to new tech

Multitasking

Job description

Suncoast Spotless, LLC is a Tampa Bay area Office Pride Commercial Cleaning Services franchise seeking a Bilingual Service Operations Coordinator. You will support customer communications, coordinate service requests, and help keep operations connected across locations.

The role emphasizes using technology to improve how work gets done, coordinating with field managers, and maintaining accurate records. A strong bilingual skill set and tech aptitude are essential for success in this fast-paced