Bilingual Service Ops Coordinator — Tech‑Driven, Process Hands-On

Office Pride, Inc.; Tampa (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Suncoast Spotless, LLC is seeking a bilingual Service Operations Coordinator to join Office Pride Commercial Cleaning Services in Tampa, FL. You will help keep customers, field managers and cleaning teams connected while coordinating day-to-day service activity.

This role emphasizes using technology to improve workflows, coordinating with managers, and turning operational processes into practical tools. Great fit for someone organized, tech‑minded and customer‑focused.

Qualifications

• Bilingual English/Spanish required.
• Strong written and verbal communication skills.
• Excellent organizational and follow‑up skills.
• Professional and friendly when communicating with customers.
• Comfortable working with field employees and managers.

Responsibilities

• Monitor customer calls, texts and emails and ensure timely responses.
• Receive and document customer service requests, questions and concerns.
• Coordinate with field managers to assign and address service issues.
• Follow up on open concerns and provide timely updates to customers.
• Track and manage work orders from creation to verification.
• Assist with scheduling, coverage and day‑to‑day coordination.
• Help implement and improve technology tools for daily operations.
• Assist with training managers and teams on technology and processes.

Skills

Bilingual English/Spanish

Strong communication

Organizational skills

Tech-savvy

Customer service

Job description

Suncoast Spotless, LLC is seeking a bilingual Service Operations Coordinator to join Office Pride Commercial Cleaning Services in Tampa, FL. You will help keep customers, field managers and cleaning teams connected while coordinating day-to-day service activity.

This role emphasizes using technology to improve workflows, coordinating with managers, and turning operational processes into practical tools. Great fit for someone organized, tech‑minded and customer‑focused.