Bilingual Senior Document Production Associate - 1st Shift (English/Spanish)

RRD; Columbus (OH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Job summary

RRD is seeking a Senior Document Production Associate to deliver word processing and document production services. The role requires handling production requests, assessing processes, and ensuring client satisfaction while meeting deadlines on a 1st shift (Thursday–Monday, 11:00 a.m.–8:00 p.m.).

The ideal candidate brings 3+ years in a legal/banking or large corporate setting, strong MS Office skills, and a proactive, detail-oriented approach to managing confidential documents and complex tasks

Qualifications

• Highschool diploma or equivalent required; higher level education preferred or equivalent work experience.
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment.
• Document production/word processing experience preferred.
• Advanced MS Office skills; strong keyboarding and typing abilities.
• Adept with other software programs for editing/creating documents.
• Knowledge of a legal timekeeping or job tracking system preferred.
• Ability to work in a fast-paced, team environment and meet deadlines.

Responsibilities

• Provide word processing and document production services per policies and procedures.
• Assess job requests, determine correct process, ensure completion throughout lifecycle.
• Edit, proofread, convert, create, transcribe, or complete document production tasks to client satisfaction.
• Utilize logs/tracking software and meet contracted deadlines.
• Collaborate with peers and supervisor; assist with workflow coordination within team.
• Troubleshoot complex software or hardware issues and assist junior staff.

Skills

Keyboarding

Typing

Verbal communication

Written communication

Customer service

Attention to detail

Time management

Education

Highschool diploma or equivalent

Tools

MS Office (Word)

MS Excel

MS PowerPoint

Editing software

Job description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

The Senior Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

1st Shift Schedule: Thursday - Monday 11:00 a.m. - 8:00 p.m.

• *Perform document production work according to established policies and procedures
• *Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle
• *Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• *Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
• *Assist with coordination of document production services, preparation, intake, and workflow within team
• *Troubleshoot more complex software or hardware problems
• *Utilize appropriate logs and/or tracking software for all assigned work
• *Meet contracted deadlines for accepting, completing, and delivering all work
• *Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Perform Quality Assurance on work of others
• Train more junior staff members
• Assist peer teams with proofreading, design or other document production and preparation, as needed
• Complete other tasks and assignments as assigned by management
• Interact with clients in person, over the phone or electronically
• Adhere to company policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Qualifications

• Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
• Document production, word processing experience preferred
• Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Adept with other software programs for editing and/or creating documents
• Knowledge of a legal timekeeping or job tracking system is preferred
• Ability to work in a fast-paced, team environment, working both independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality
• Ability to handle sensitive and/or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy
• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to elevate a problem to a supervisory level
• Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
• Must be self-motivated with positive can-do attitude
• Proven customer service skills are required to create, maintain and enhance customer relationships
• Must be able to interact effectively with multi-functional and diverse backgrounds

Additional Information

The salary range for this role at the noted RRD location is $17.74-24.47/ hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.