Bilingual Senior Document Production Associate - 1st Shift (English/Spanish)

RR Donnelley (RRD); Columbus (OH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) with company match

Life insurance

Disability insurance

Tuition assistance

Parental leave

Adoption assistance

Employer/partner discounts

Job summary

RR Donnelley (RRD) is seeking a Senior Document Production Associate responsible for word processing and document production services. The role follows a 1st shift schedule Thu-Mon, 11:00 a.m. – 8:00 p.m., with duties including editing, proofreading, and coordinating production workflows.

Candidates should have at least a high school diploma, 3+ years in a legal/banking/large corporate setting, and strong MS Office and typing skills. Ability to work in a fast-paced, team environment is essential.

Qualifications

• Highschool diploma or equivalent required.
• 3+ years’ experience in legal, banking, or large corporate environment preferred.
• Document production / word processing experience preferred.
• Advanced MS Office skills (Word, Excel, PowerPoint) and strong typing.
• Adept with other software programs for editing and/or creating documents.
• Knowledge of a legal timekeeping or job tracking system preferred.
• Fast-paced team environment with ability to work independently and collaboratively.
• Prioritize work and meet deadlines with accuracy and quality.
• Handle sensitive / confidential documents and information.
• Make independent decisions aligned with business needs and policy.
• Troubleshoot complex tasks / equipment; escalate when needed.
• Excellent verbal and written communication; professional etiquette.
• Self-motivated with a positive can-do attitude.
• Strong customer service skills to build client relationships.
• Ability to interact with multi-functional and diverse backgrounds.

Responsibilities

• Perform document production work according to policies and procedures.
• Assess job requests and determine correct processing path.
• Edit, proofread, convert, create, transcribe, or complete requests to client satisfaction.
• Demonstrate intermediate to advanced use of equipment, software, and hardware.
• Coordinate document production services, intake and workflow within team.
• Troubleshoot more complex software or hardware problems.
• Use logs/tracking software for all assigned work.
• Meet contracted deadlines for acceptance, completion, and delivery.
• Communicate with peers, supervisor or client on job or deadline issues.
• Foster continuous service improvement and client relationships.
• Handle sensitive documents and information securely.
• Perform quality assurance on others' work.
• Train junior staff members.
• Assist peer teams with proofreading, design, or other document work.
• Complete other tasks assigned by management.
• Interact with clients in person, over the phone, or electronically.
• Adhere to company and client site policies.
• Use equipment and supplies cost-effectively.

Skills

MS Office proficiency

Typing / keyboarding

Verbal and written communication

Customer service

Attention to detail

Problem solving / troubleshooting

Team player / collaborative

Independent decision making

Ability to manage confidential data

Education

High school diploma or equivalent

Higher education preferred

Tools

Microsoft Office

Document editing software

Logs / tracking software

Job description

Company Description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision‑making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

The Senior Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

1st Shift Schedule: Thursday - Monday 11:00 a.m. - 8:00 p.m.

• Perform document production work according to established policies and procedures
• Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle
• Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
• Assist with coordination of document production services, preparation, intake, and workflow within team
• Troubleshoot more complex software or hardware problems
• Utilize appropriate logs and/or tracking software for all assigned work
• Meet contracted deadlines for accepting, completing, and delivering all work
• Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Perform Quality Assurance on work of others
• Train more junior staff members
• Assist peer teams with proofreading, design or other document production and preparation, as needed
• Complete other tasks and assignments as assigned by management
• Interact with clients in person, over the phone or electronically
• Adhere to company policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Qualifications

- Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience

- Minimum 3 years’ experience preferably in a legal, banking or large corporate environment

- Document production, word processing experience preferred

- Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills

- Adept with other software programs for editing and/or creating documents

- Knowledge of a legal timekeeping or job tracking system is preferred

- Ability to work in a fast‑paced, team environment, working both independently and collaboratively

- Ability to prioritize work, balance projects and meet deadlines in a timely manner

- Strong attention to detail with good organizational skills and emphasis on accuracy and quality

- Ability to handle sensitive and/or confidential documents and information

- Ability to make independent decisions that conform to business needs and policy

- Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escape a problem to a supervisory level

- Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure

- Must be self‑motivated with positive can‑do attitude

- Proven customer service skills are required to create, maintain and enhance customer relationships

- Must be able to interact effectively with multi‑functional and diverse backgrounds

Additional Information

The salary range for this role at the noted RRD location is $17.74-24.47/ hour. Starting pay decisions
are determined based on multiple factors including but not limited to relevant education, qualifications,
skills, experience, certifications, proficiency, performance, shift, location, and other businessneeds. Typically, roles follow step progressions to a target rate or set increments over time. Depending onthe role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD’s benefit offerings includemedical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, lifeinsurance and other voluntary supplemental insurance coverages, plus parental leave, adoptionassistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.