Bilingual Sales Representative

MCI; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Job summary

MCI is hiring a Bilingual Sales Representative in Dallas, TX. This role involves handling inbound and outbound calls, supporting customer inquiries, and identifying sales opportunities in a contact-center environment.

Candidates should be fluent in Spanish and English, possess strong communication skills, and have a customer-focused mindset. The position offers a competitive compensation package including health benefits, paid time off, and incentives.

Qualifications

• Must be 18 years or older.
• Fluent in Spanish and English (spoken and written).
• Ability to type 20+ words per minute accurately.
• Reliable and punctual with excellent attendance.

Responsibilities

• Handle inbound and outbound calls to support customer inquiries and sales.
• Build rapport with clients and identify their needs.
• Meet or exceed sales targets.
• Resolve customer issues with professionalism and empathy.

Skills

Bilingual in Spanish and English

Strong verbal and written communication skills

Conflict resolution

Problem-solving

Customer-focused mindset

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating systems

Job description

Position Overview

Dallas, TX • Bilingual Sales Representative – Fluent in Spanish and English. Responsible for inbound/outbound calls, customer interactions, and sales opportunities in a contact‑center environment.

Key Responsibilities

• Handle inbound and outbound calls to support customer inquiries and sales opportunities.
• Build rapport with clients and identify their needs to offer appropriate solutions.
• Meet or exceed sales targets and performance metrics.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer issues with professionalism and empathy.
• Collaborate with team members to improve processes and customer satisfaction.
• Stay up to date with product knowledge and company offerings.

Candidate Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Fluent in Spanish and English (spoken and written).
• Strong verbal and written communication skills.
• Ability to type 20+ words per minute accurately.
• Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Familiarity with Windows operating systems.
• Reliable and punctual with excellent attendance.
• Skilled in conflict resolution, problem‑solving, and negotiation.
• Customer‑focused mindset: empathetic, patient, and responsive.
• Ability to multitask and manage time effectively in a fast‑paced environment.
• Team‑oriented with strong interpersonal skills.

Preferred

• 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center.
• Previous experience in state or federal work environments.

Conditions of Employment

• Must be authorized to work in the United States.
• Must be willing to submit up to a Level II background investigation and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation Details

Starting compensation is based on experience and includes a total rewards package with benefits and incentives to support and reward team members.

Benefits

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Participate in contests with cash bonuses and prizes.
• Health Benefits: Comprehensive medical, dental, and vision coverage available to full‑time employees after 60 days of employment.
• Retirement Savings: Savings programs where available.
• Disability Insurance: Short‑term disability coverage.
• Life Insurance: Optional life insurance.
• Supplemental Insurance: Accident and critical illness coverage.
• Career Growth: Internal promotions with advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Casual Dress Code: Comfortable work attire.

Physical Requirements

This role is largely sedentary in a professional office environment. Responsibilities include sitting/standing for long periods while using a computer and telephone headset, operating office equipment, and occasionally moving up to 40 pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee unless such accommodations would cause undue hardship.

Diversity and Equality

MCI maintains a work environment free from discrimination. All employment decisions are based on merit and qualifications. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.