Bilingual Sales Ops Specialist: Pricing & Claims

ASUS

Fremont (CA)

On-site

USD 70,000 - 71,000

Full time

3 days ago

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Job summary

ASUS is seeking an Inside Sales liaison to connect ASUS North America with Asia headquarters, ensuring accurate pricing, promotional claims, and credit processing. You will work with Sales, Product Management, Finance, and customers to verify documentation, resolve discrepancies, and support channel programs.

Strong English and Mandarin, attention to detail, and proficiency in Excel and Salesforce are essential in a fast-paced environment.

Qualifications

BA/BS degree in Business Administration or equivalent.
2+ years of experience in sales operations, customer operations, account coordination, or a related role.
Professional written and verbal communication in English and Mandarin.
Proficiency in Excel and Salesforce with strong attention to detail.

Responsibilities

Serve as the primary liaison between ASUS Asia HQ and North American Sales, Product Management, Finance, Accounts Receivable, and customers.
Review, validate, and process customer promotional claims by verifying pricing, invoices, and eligibility.
Collaborate with Accounts Receivable to review deduction reports and facilitate credit processing.
Create and administer Channel Programs and communicate promotions to customers.
Follow up to drive timely resolution of issues and remove roadblocks.
Analyze reports to identify discrepancies and bottlenecks, escalating as needed.
Recommend process improvements to enhance communication and efficiency.