Bilingual Inside Sales & Claims Specialist (Mandarin)

ASUS; Fremont (CA); On-site; USD 70,000 - 71,000; Full time

Job summary

ASUS seeks an Insides Sales Operations professional to serve as the key liaison between ASUS North America and Asia headquarters. You will verify promotional claims, resolve pricing/invoice discrepancies, and support channel program execution while collaborating with Sales, Product Management, Finance, and external customers.

The ideal candidate has 2+ years in sales operations, strong English/Mandarin communication, and proficiency in Excel and Salesforce, with high attention to detail in a

Qualifications

• BA/BS degree in Business Administration or equivalent.
• 2+ years of experience in sales operations, customer operations, account coordination, or a related role.
• Professional written and verbal communication in English and Mandarin.
• Strong attention to detail with the ability to analyze information and identify inconsistencies.
• Excellent organizational skills and ability to manage multiple projects and meet deadlines.
• Proficiency in Microsoft Excel and Salesforce.

Responsibilities

• Serve as the primary liaison between ASUS Asia headquarters and North American Sales, Product Management, Finance, Accounts Receivable, and customers, ensuring timely communication and resolution of operational issues.
• Review, validate, and process customer promotional claims by verifying pricing, invoices, supporting documentation, and program eligibility while investigating and resolving discrepancies as needed.
• Partner with Accounts Receivable to review customer deduction reports and facilitate accurate credit processing.
• Create and administer Channel Programs, ensuring promotions are properly documented, approved, and communicated to customers.
• Drive timely resolution of outstanding issues by proactively following up with internal teams, customers, and headquarters to remove roadblocks and keep cases moving forward.
• Analyze reports and operational data to identify discrepancies, processing issues, and workflow bottlenecks, escalating complex issues when appropriate.
• Recommend process improvements that enhance communication, operational efficiency, and customer experience across cross-functional teams.
• Maintain good attendance and punctuality.]
• CoT_job_summary_short
• job_summary_short

Skills

English-Mandarin fluency

Attention to detail

Organizational skills

Cross-functional collaboration

Excel

Salesforce

Communication skills

Education

BA/BS in Business Administration or equivalent

Tools

Microsoft Excel

Salesforce

Job description

ASUS seeks an Insides Sales Operations professional to serve as the key liaison between ASUS North America and Asia headquarters. You will verify promotional claims, resolve pricing/invoice discrepancies, and support channel program execution while collaborating with Sales, Product Management, Finance, and external customers.

The ideal candidate has 2+ years in sales operations, strong English/Mandarin communication, and proficiency in Excel and Salesforce, with high attention to detail in a