Bilingual Russian Virtual Eligibility Support Hybrid Remote

Department of Human Services; Salem (OR); Hybrid; USD 39,000 - 53,000; Full time

Job summary

The Oregon Department of Human Services in Salem, OR is seeking a Virtual Eligibility Customer Support - AP Tech (Public Service Representative 3) Russian bilingual. The role requires bilingual English/Russian proficiency to assist applicants with the ONE System and related benefits programs (SNAP, TANF, ERDC, Medicaid).

You will provide information by phone and email, troubleshoot portal issues, reset passwords, and guide users through online applications.

Qualifications

• Two years of customer service experience.
• Must be bilingual English/Russian to qualify.
• Experience explaining rules/regulations clearly to diverse audiences.

Responsibilities

• Provide information and assistance by phone to applicants about SNAP, TANF, ERDC, and Medicaid.
• Troubleshoot known errors in the Applicant Portal and AP Mobile App.
• Walk applicants through online screens and resolve Take Action requirements.

Skills

Customer service experience

Bilingual English/Russian

Technical troubleshooting

Phone and email support

Tools

ONE System

Applicant Portal

AP Mobile App

Job description

The Oregon Department of Human Services in Salem, OR is seeking a Virtual Eligibility Customer Support - AP Tech (Public Service Representative 3) Russian bilingual. The role requires bilingual English/Russian proficiency to assist applicants with the ONE System and related benefits programs (SNAP, TANF, ERDC, Medicaid).

You will provide information by phone and email, troubleshoot portal issues, reset passwords, and guide users through online applications.