Bilingual Russian Customer Support Specialist - Remote

ISHE; New York, Northern (NY, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive insurance coverage

401K retirement plan

Paid time off

Wellness resources

Job summary

Maximus is seeking a Bilingual Russian Customer Service Representative to join the NYSOH team. This is a remote position requiring residency within 100 miles of New York, NY. The CSR will handle calls, process applications, and provide translation support while meeting performance metrics.

Training is provided, with comprehensive benefits and opportunities for professional development. The role emphasizes confidentiality, accuracy, and customer care for enrollees navigating health plans.

Qualifications

• Bilingual Russian and English required.
• Proficiency in English and Russian; translation ability.
• Residency within 100 miles of New York, NY.

Responsibilities

• Handle inbound calls from general public and enrollees.
• Process health care coverage applications via phone.
• Document inquiries and update systems.
• Assist with life event changes and enrollment processes.
• Provide translation services for non-English callers as needed.
• Meet QA and performance metrics.

Skills

Bilingual English-Russian

English proficiency

Russian language

Telephone / call handling

Education

High school diploma or GED

Job description

Maximus is seeking a Bilingual Russian Customer Service Representative to join the NYSOH team. This is a remote position requiring residency within 100 miles of New York, NY. The CSR will handle calls, process applications, and provide translation support while meeting performance metrics.

Training is provided, with comprehensive benefits and opportunities for professional development. The role emphasizes confidentiality, accuracy, and customer care for enrollees navigating health plans.