Remote Bilingual Mandarin/Cantonese Customer Advisor

Colorado Psychiatric; New York, Northern (NY, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay + bonuses

Comprehensive insurance coverage

401K retirement plan

PTO and holidays

Wellness program

Job summary

Maximus is hiring for a Bilingual Mandarin or Bilingual Cantonese Customer Service Representative to join our New York State of Health (NYSOH) team. This remote role requires residency within 100 miles of New York, NY and offers paid training to equip you with the knowledge and professionalism needed to support New Yorkers navigating health plan options.

You will handle inbound and outbound calls, assist enrollees with applications, translate as needed, and document interactions accurately while

Qualifications

• Bilingual English and Mandarin or Cantonese required.
• High school diploma or GED acceptable.
• Ability to operate computer and phone systems with accuracy.

Responsibilities

• Handle inbound/outbound calls and assist enrollees with applications.
• Provide translation support as needed and document interactions clearly.
• Meet quality and performance metrics in a fast-paced environment.
• Maintain up-to-date knowledge of programs and procedures.

Skills

Bilingual English/Mandarin

Strong communication

Data entry

Education

High school diploma

Tools

Phone systems

CRM software

Job description

Maximus is hiring for a Bilingual Mandarin or Bilingual Cantonese Customer Service Representative to join our New York State of Health (NYSOH) team. This remote role requires residency within 100 miles of New York, NY and offers paid training to equip you with the knowledge and professionalism needed to support New Yorkers navigating health plan options.

You will handle inbound and outbound calls, assist enrollees with applications, translate as needed, and document interactions accurately while