Bilingual Roofing Field Tech & Trainer

Brava Roof Tile; Town of Texas (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

BRAVA Roof Tile is seeking a bilingual Field Services Representative to support contractors and distributors across Texas. You will provide technical product support, guide installations, and conduct roof inspections to ensure code compliance.

The role emphasizes hands-on training and knowledge sharing, collaborating with Sales, Customer Success, Manufacturing, and other teams to deliver an exceptional customer experience. Travel up to 50% is required.

Qualifications

• High school diploma or equivalent is required.
• Roofing services experience is essential.
• 5+ years in customer service is preferred.
• 5+ years in construction is preferred.
• 2+ years in technical services is preferred.

Responsibilities

• Provide technical product support and installation guidance to contractors, distributors, customers, and internal team members.
• Respond to field installation questions and troubleshoot technical issues, providing timely recommendations and solutions.
• Conduct roof inspections and jobsite evaluations to verify proper installation and identify opportunities for improvement.
• Document inspections by uploading reports, checklists, photographs, and related information using CompanyCam.
• Deliver engaging hands-on and virtual installation training for contractors, distributors, and internal team members.
• Develop and maintain installation standards, technical documentation, and training materials that support consistent product performance and best practices.
• Collaborate with Field Service Team to provide industry-leading technical service and ensure timely resolution of customer concerns.
• Partner with Sales, Customer Success, Manufacturing, and other cross-functional teams to deliver an exceptional customer experience.
• Maintain expert knowledge of BRAVA products, installation methods, and industry trends, while staying informed on competitive products and technologies.
• Perform hands-on product demonstrations for customer training, sales support, and educational events.
• Contribute to the development and continuous improvement of technical processes, policies, and operational initiatives.
• Assist with reviewing building plans and enter data into Planswift.

Skills

Roofing experience

Customer service

Technical training

Communication

Education

High school diploma

Tools

Planswift

CompanyCam

Job description

BRAVA Roof Tile is seeking a bilingual Field Services Representative to support contractors and distributors across Texas. You will provide technical product support, guide installations, and conduct roof inspections to ensure code compliance.

The role emphasizes hands-on training and knowledge sharing, collaborating with Sales, Customer Success, Manufacturing, and other teams to deliver an exceptional customer experience. Travel up to 50% is required.