Bilingual Retirement Services Specialist | Hybrid

HUB International; Austin (TX); Hybrid; USD 34,440 - 41,328; Full time

Benefits offered by this job

Medical insurance

401(k) plus match

2 weeks of PTO

Dental insurance

Company Paid STD

Life Insurance

Parental leave

Job summary

A leading insurance brokerage firm in Austin, TX, is looking for a motivated bilingual (English & Spanish) customer service representative for its Retirement Customer Services Team. Your responsibilities will involve answering inquiries from school district employees about their retirement plans, as well as performing data entry and managing emails. This position offers a flexible hybrid work schedule and emphasizes career development opportunities. A high school diploma and strong communication skills are required.

Qualifications

• Proven experience in customer service and willingness to learn.
• Ability to maintain confidential information.

Responsibilities

• Answer phone calls and emails from employees about retirement plans.
• Manage time effectively for responsibilities.
• Conduct data entry and monitor department emails.

Skills

Customer service experience

Communication skills (verbal & written)

Fluency in English and Spanish

Attention to detail

Ability to work independently

Multi-tasking ability

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Gmail

Job description

A leading insurance brokerage firm in Austin, TX, is looking for a motivated bilingual (English & Spanish) customer service representative for its Retirement Customer Services Team. Your responsibilities will involve answering inquiries from school district employees about their retirement plans, as well as performing data entry and managing emails. This position offers a flexible hybrid work schedule and emphasizes career development opportunities. A high school diploma and strong communication skills are required.