Bilingual Retention & Renewals Specialist

State Farm Agent; Houston (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Job summary

Peter Mugo Insurance & Financial Services, Inc. in Houston is seeking a Customer Retention Specialist to protect our customers’ coverage and strengthen long-term relationships with simple, exceptional service.

You will support business and commercial customers by proactively identifying needs, helping them stay properly protected, and guiding bundling conversations to maximize value while keeping costs in check.

Qualifications

• Strong communication, listening, and problem-solving abilities.
• Detail-oriented with a focus on accuracy and customer experience.
• Customer service or account management experience preferred.
• Must be able to obtain applicable state insurance licenses.
• Bilingual Spanish preferred to support our community and business customers.

Responsibilities

• Be the person customers can count on: communicate with existing customers regarding renewals, coverage options, and retention needs.
• Review accounts and renewal readiness: assist with updates, changes, and next-step guidance as required.
• Identify and act on opportunities to enhance customer satisfaction, engagement, and retention.
• Provide simple, clear guidance using a “human + digital” mindset—listen first, then confidently recommend solutions.
• Maintain accurate records and documentation of interactions, follow-ups, and outcomes.
• Collaborate with the team to meet retention and outreach objectives and support office growth.

Skills

Strong communication

Active listening

Problem solving

Detail oriented

Customer service experience

Bilingual Spanish

Job description

Peter Mugo Insurance & Financial Services, Inc. in Houston is seeking a Customer Retention Specialist to protect our customers’ coverage and strengthen long-term relationships with simple, exceptional service.

You will support business and commercial customers by proactively identifying needs, helping them stay properly protected, and guiding bundling conversations to maximize value while keeping costs in check.