Bilingual Retail Service Lead (Auto Parts)

O'Reilly Auto Enterprises, LLC; Parker (CO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

Stock Purchase Plan

401k

Medical Insurance

Job summary

O’Reilly Auto Parts in Parker, CO is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations, with shift management responsibilities when needed.

Bilingual candidates encouraged; the role requires strong communication, supervising service levels, processing purchases and returns, invoicing, and adherence to store policies.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.

Skills

Strong communication skills

RSS Certification

Job description

O’Reilly Auto Parts in Parker, CO is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations, with shift management responsibilities when needed.

Bilingual candidates encouraged; the role requires strong communication, supervising service levels, processing purchases and returns, invoicing, and adherence to store policies.