Bilingual Retail Customer Service Specialist

Sherwin Williams; Duluth (MN); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Sherwin-Williams in Duluth, MN is seeking a Bilingual Retail Customer Service Specialist to assist English- and Spanish-speaking customers on the floor and at checkout, resolving inquiries and processing transactions to ensure a positive shopping experience. Fluency in English and Spanish is required, with strong communication and problem-solving skills.

This on-site role emphasizes customer satisfaction and teamwork in a dynamic retail environment, with opportunities to grow and contribute to

Responsibilities

• Assist English- and Spanish-speaking customers on the floor and at checkout.
• Resolve inquiries and process transactions to ensure a positive shopping experience.
• Maintain store standards and collaborate with team to meet store goals.

Job description

Join Sherwin-Williams, a global authority in the paint and coatings industry, as a Bilingual Retail Customer Service Specialist. In this role, you will utilize your bilingual skills to assist both English and Spanish-speaking customers, ensuring a high-quality shopping experience. Your primary responsibilities will include addressing customer inquiries, resolving issues, and supporting transaction processes while maintaining Sherwin-Williams' commitment to excellent customer service. This position offers a dynamic work environment where you will play a key role in maintaining customer satisfaction and driving our store’s success.