Bilingual Customer Service Specialist

Sherwin Williams; Indiana (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams in the United States is seeking a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. You will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish.

Partner with sales associates to support store operations, merchandising, tinting, and inventory checks.

Qualifications

• Bilingual in English and Spanish.
• Experience delivering customer service in a retail setting.
• Ability to process sales and handle returns and exchanges.

Responsibilities

• Engage customers in-store and by phone.
• Provide expert product guidance on paints and coatings.

Skills

Bilingual English/Spanish

Retail customer service

Sales processing

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.