Bilingual Remote Insurance Customer Specialist

AAA; United States; Remote; USD 38,000 - 44,000; Full time

Benefits offered by this job

Bilingual fluency bonus

Remote training

Remote work opportunities

Health coverage

401(k) match

Employee recognition

Job summary

Wawanesa Insurance is hiring a remote Insurance Customer Service Representative for a full-time position. You will handle inquiries, update policies, and ensure PCI compliance while delivering exceptional service. The role requires a High School diploma or GED, strong communication and typing skills, and a license within 90 days.

Spanish fluency is a plus. Training is remote, with shifts after training including evenings and weekends.

Qualifications

• High School diploma or GED required; college degree preferred.
• Strong computer, phone, typing, grammar, and multitasking skills.
• Excellent customer service, active listening, and problem-solving abilities.
• Ability to balance efficiency and quality in a fast-paced environment.
• Property & Casualty or Personal Lines license required (or ability to obtain within 90 days; training and fees covered).
• Spanish fluency required for bilingual queue (assessment provided).
• Must reside within 80 miles of Albuquerque, NM.
• Background check and drug screening required.

Responsibilities

• Deliver exceptional service in a fast-paced contact center by resolving complex inquiries, supporting policy updates, and ensuring PCI compliance.
• Retain members through effective problem-solving, professional communication, and accurate documentation of all interactions.
• Identify opportunities to upsell and cross-sell insurance products while maintaining a customer-focused approach.
• Handle escalated contacts with courtesy and professionalism, collaborating with internal teams to provide seamless customer experience.
• Consistently meet and exceed individual and team performance goals in a high-volume environment.

Skills

Customer service

Active listening

Multitasking

Spanish fluency

English fluency

Education

High School diploma or GED

College degree preferred

Tools

Typing

Job description

Wawanesa Insurance is hiring a remote Insurance Customer Service Representative for a full-time position. You will handle inquiries, update policies, and ensure PCI compliance while delivering exceptional service. The role requires a High School diploma or GED, strong communication and typing skills, and a license within 90 days.

Spanish fluency is a plus. Training is remote, with shifts after training including evenings and weekends.