Bilingual Remote Financial Aid Advisor

Universal Technical Institute; Phoenix (AZ); Remote; Full time

Job summary

Join a leading company as a Financial Aid Advisor, where you'll guide students through their financial aid journey. You'll provide exceptional support, educate them about aid options, and collaborate with teams to enhance student satisfaction. This role offers competitive pay and valuable benefits, perfect for compassionate, detail-oriented individuals.

Benefits

Weekends OFF

Paid Training

Tuition Waiver

Paid Time Off

Retirement Matching

Paid Parental Leave

Competitive Insurance

Pet Insurance

Health Plan Enrollment

Qualifications

• 3 years in customer service or sales; 2 years in Financial Aid preferred.
• Experience with Title IV preferred.

Responsibilities

• Support students through every step of the financial aid process.
• Provide exceptional service with compassion and efficiency.
• Identify and address barriers to starting or continuing school.

Skills

Excellent customer service

Communication skills

Organizational skills

Attention to detail

Education

High School Diploma or GED

Some college coursework

Tools

Word

Excel

SharePoint

Job description

Overview

Are you passionate about helping students navigate their financial future and making a tangible impact on their educational journey? As a Financial Aid Advisor, you’ll be the friendly guide that students and their families rely on to make sense of financial aid, from securing resources to understanding the process. If you’re detail-oriented, compassionate, and thrive in a collaborative, fast-paced environment, and live in Arizona or Pacific Standard Time, this role is perfect for you!

What We Offer:

• $21 - $23 per hour
• Weekends OFF
• Paid Training
• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible, Holiday)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Responsibilities

Responsibilities:

• Guide the Way: Support students through every step of the financial aid process, ensuring they have all the necessary information to succeed.
• Deliver Excellence: Provide exceptional service with compassion, clarity, and efficiency, helping students overcome any financial hurdles.
• Solve Problems: Identify and address barriers to starting or continuing school with creative and effective solutions.
• Educate and Empower: Explain federal aid, FAFSA, scholarships, and more to help students make informed financial decisions.
• Collaborate for Success: Work closely with Admissions, Student Services, and other teams to enhance student satisfaction and success.

Qualifications

Qualifications:

• Education: High School Diploma or GED required; some college coursework preferred
• Experience: 3 years in customer service or sales; 2 years in Financial Aid preferred
• Title IV: experience preferred

Skills:

• Excellent customer service and communication skills
• Strong organizational skills and attention to detail
• Proficiency with computer applications (Word, Excel, SharePoint)

About Us:

It’s all about reputation. 60 years of experience, trusted by 35+ industry-leading brands, 16 campuses, and 16 technical programs. But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!

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