Bilingual Healthcare Member Services Representative REMOTE

Randstad USA; Fulton (MD); Remote; Full time

Job summary

A leading company is seeking Bilingual Healthcare Member Services Representatives to provide exceptional service and support. This remote position requires fluency in English and Spanish, with primary responsibilities focusing on assisting members with healthcare inquiries. The role offers clear scheduling expectations post-training and allows you to make a meaningful impact while working from home.

Qualifications

• Fluency in English and Spanish (written and verbal) required.
• Prior experience in a call center or healthcare setting is a plus.
• Strong customer service skills with a compassionate demeanor.

Responsibilities

• Provide exceptional customer service to members in both English and Spanish.
• Resolve issues related to healthcare services and benefits.
• Educate members on available resources and guide them through processes.

Skills

Customer service

Communication

Bilingual fluency (English/Spanish)

Interpersonal abilities

Job description

Bilingual Healthcare Member Services Representative REMOTE

Bilingual Healthcare Member Services Representative REMOTE

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Direct message the job poster from Randstad USA

Are you a bilingual (English/Spanish) and customer-focused individual with a passion for helping others? We're seeking enthusiastic and dedicated professionals to join our team as Remote Healthcare Member Services Representatives. This is your chance to make a real difference in the lives of our members while working from the comfort of your home!

About the Role

As a Remote Bilingual Healthcare Member Services Representative, you will be the first point of contact for our members, providing exceptional service and support in both English and Spanish. You'll utilize cutting-edge technology to answer questions, resolve issues, and ensure a positive member experience.3

This is a remote position, and you must reside within a 1-hour radius of 11860 W. Market Pl., Fulton, MD 20759.

Bilingual Compensations (Fluency English/Spanish Required):

• During Training: $20.57/hr.
• After Training: $21.60/hr.

Training/Working Schedule:

• Training Hours 12 weeks: Fluctuate from Mon-Fri 8am-4:30pm EST and 8:30am-5:00pm EST
• Your schedule fluctuates during the training period and once you are completed with training you are given a set schedule that can change at times due to call volumes, but you are given a notice!
• AFTER TRAINING: Must be able to work weekends and evenings- Schedule could be anywhere from 7am EST Start Time to 9:30pm EST (Mon-Sun)always have 2 days off during the week. MUST be able to work weekends and evenings!

Key Responsibilities

• Provide exceptional customer service to members in both English and Spanish.
• Answer inquiries and resolve issues related to healthcare services and benefits.
• Utilize various systems and tools to efficiently manage member interactions.
• Ensure accurate documentation of all member interactions.
• Educate members on available resources and guide them through healthcare processes.

Qualifications

• Fluency in both English and Spanish (written and verbal) is required.
• Strong customer service skills with a compassionate and professional demeanor.
• Excellent communication and interpersonal abilities.
• Proficiency in navigating computer systems and multiple applications.
• Ability to work independently and manage time effectively in a remote environment.
• Prior experience in a call center or healthcare setting is a plus.

Ready to Apply?

If you meet the requirements and would like to move forward. Please complete the following 2 steps:

1. To complete the Required Assessments: *** You must use a desktop computer with a full size keyboard (Please note that MacBooks and iMacs are not compatible-

Click Here to Complete!

https://talentcentral.us.shl.com/player/link/90f2fc7e458440a79494e0a997fb0d1a

*** You must use a desktop computer with a full size keyboard (Please note that MacBooks and iMacs are not compatible)

2. Once assessments have been completed, please email your resume to the following: [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service and Administrative

• Industries

  Hospitals and Health Care

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