Bilingual Remote Financial Aid Advisor

Davita Inc.; Phoenix (AZ); Remote; Full time

Job summary

A leading educational institution is seeking a Financial Aid Advisor to guide students in navigating their financial futures. In this role, you'll support students through the financial aid process, deliver excellence in service, and collaborate with various teams to enhance student satisfaction. Ideal candidates will have a background in customer service and financial aid.

Benefits

Paid Training

FREE Tuition for you AND your Immediate Family

Medical/Dental/Vision/Life Insurance

401K

Paid Holidays

Paid Time Off

Qualifications

• 3 years in customer service or sales; 2 years in Financial Aid preferred.
• Experience with Title IV is preferred.

Responsibilities

• Support students through every step of the financial aid process.
• Provide exceptional service with compassion and clarity.
• Identify and address barriers to starting or continuing school.
• Explain federal aid, FAFSA, scholarships, and more.
• Work closely with Admissions and Student Services.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Education

High School Diploma or GED

Some college coursework

Tools

Word

Excel

SharePoint

Job description

Overview

Are you passionate about helping students navigate their financial future and making a tangible impact on their educational journey? As a Financial Aid Advisor, you'll be the friendly guide that students and their families rely on to make sense of financial aid, from securing resources to understanding the process. If you're detail-oriented, compassionate, and thrive in a collaborative, fast-paced environment, and live in Arizona or Pacific Standard Time, this role is perfect for you!

What We Offer:

• $21 - $23 per hour
• Paid Training
• FREE Tuition for you AND your Immediate Family
• Medical/Dental/Vision/Life Insurance/STD & LTD Insurance
• 401K, Paid Holidays, Paid Time Off

Responsibilities

• Guide the Way: Support students through every step of the financial aid process, ensuring they have all the necessary information to succeed.
• Deliver Excellence: Provide exceptional service with compassion, clarity, and efficiency, helping students overcome any financial hurdles.
• Solve Problems: Identify and address barriers to starting or continuing school with creative and effective solutions.
• Educate and Empower: Explain federal aid, FAFSA, scholarships, and more to help students make informed financial decisions.
• Collaborate for Success: Work closely with Admissions, Student Services, and other teams to enhance student satisfaction and success.

Qualifications

• Education: High School Diploma or GED required; some college coursework preferred
• Experience: 3 years in customer service or sales; 2 years in Financial Aid preferred
• Title IV: Experience preferred

Skills:

• Excellent customer service and communication skills
• Strong organizational skills and attention to detail
• Proficiency with computer applications (Word, Excel, SharePoint)

About Us:

It's all about the reputation. 55+ years of experience, trusted by 35+ industry-leading brands, 16 campuses, 5 technical schools. But it's not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We're on a mission to expand our reach and increase our impact, one life at a time, and that starts with yours... Come and be a part of our legacy!