Bilingual Referral Navigator (Temp) – Care Coordination

Marin Community Clinics; Novato (CA); On-site; USD 34,000 - 40,000; Part time

Job summary

Marin Community Clinics in Novato, CA seeks a Referral Navigator to manage and close medical and dental referrals for patients. You will coordinate urgent appointments, advocate for patients, and support providers with referrals, authorizations, and documentation.

This is a six-month temporary assignment under the supervision of the Manager of Specialty Referrals. The role emphasizes patient advocacy, data accuracy, and excellent customer service within a multi-disciplinary clinic network.

Qualifications

• High school diploma or equivalent.
• A minimum of two years related medical / dental experience.
• EPIC or Dentrix experience preferred.

Responsibilities

• Monitors and schedules patients through our Oral Surgery program.
• Maintains patient confidentiality in accordance to department policy and HIPPA guidelines.
• Attends to regularly scheduled referral and All Staff meetings as scheduled by the Referral Department Manager.
• Responds to communications sent to the Referral Department by the clinics’ staff and outside facilities.
• Completes applications for organizations such as Operation Access, Lions Eye Foundation, and including other organizations.
• Requests prior authorizations for specialty services: Partnership Health Plan, Medi-Cal, Covered CA plans among with other insurances.
• Tracks and follows up on status of all pending authorizations, appointments, applications, insurance eligibility and referrals.
• Process medical and dental referrals and follow-up and close referrals, schedules appointments with specialists within a timely manner.

Skills

Bilingual English-Spanish

Analytical skills

Excellent communication

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

EPIC EHR

Dentrix

Job description

Marin Community Clinics in Novato, CA seeks a Referral Navigator to manage and close medical and dental referrals for patients. You will coordinate urgent appointments, advocate for patients, and support providers with referrals, authorizations, and documentation.

This is a six-month temporary assignment under the supervision of the Manager of Specialty Referrals. The role emphasizes patient advocacy, data accuracy, and excellent customer service within a multi-disciplinary clinic network.