Receptionist/Administrative Assistant - Bilingual

Harris County; Houston (TX); On-site; USD 40,000 - 54,000; Full time

Job summary

Harris County is seeking a full-time clerical assistant for the Public Services department in Houston. The role involves answering calls, guiding the public, and processing registrations for Supervised Visitation and SRL services.

You will maintain the front desk, assist with paperwork, and manage records in Automon while supporting caseworkers. The position requires a high school diploma or GED and at least two years of customer service experience.

Qualifications

• High School Diploma or GED is required.
• Two years of customer service, secretarial or receptionist experience is required.
• Bilingual English and Spanish is required.
• Strong communication and telephone skills are essential.
• Proficient in Microsoft Office and able to learn various software.

Responsibilities

• Screen incoming calls courteously and route to appropriate staff.
• Instruct clients on registration for Visitation services.
• Maintain the reception area, assist with paperwork, scan documents, and organize materials.
• Receive cancellation calls and other inquiries about visitation services.
• Enter events in Automon and assist caseworkers when needed.
• Enter all Observation Reports into Automon.
• Close files after one year in Automon and send court closure letters.
• Send quarterly VOCA surveys to custodial and visiting parents.
• File certifications and notices of completion with the court.

Skills

Bilingual English and Spanish

Strong communication

Telephone skills

Research and filing

Microsoft Office

Ability to learn various software

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Duties and Responsibilities

• Screen incoming customer calls according to departmental procedures in a courteous manner. Provide information to the public and refer clients to other agencies from the referral list provided. Route other calls to the appropriate staff personnel in a timely manner.
• Instruct clients on the registration process for Supervised Visitation and Self-Represented Litigant (SRL) services.
• Maintain the reception area, including greeting clients, assisting with paperwork/applications, scanning of supporting documents, monitoring customer's/children behavior, managing the television and organizing the chlidren's toys.
• Receive cancellation phone calls, and other calls regarding visitation services.
• Enter events in Automon when taking any action on a case. Act as support when caseworkers are out, including calling clients about cancellations fees or intake scheduling.
• Observation Reports - Entering all Reports on Automon in their case file when received.
• Administrative Hold Cases - Close files after one year in Automon and file a letter with the Court advising of closure. Close cases with fees due by notifying client of fees due in formal Demand letter.
• Surveys- Send out Quarterly surveys to all custodial and visiting parents for the VOCA grant.
• File certifications and notice of completion with the court.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call [phone] or email [e-mail].

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

All applicants must register and take the HRT Clerical Skills Test and score a minimum of 80% with a typing speed of 50 W.P.M. and 90% accuracy.

https://www.governmentjobs.com/careers/harriscountytx/jobs/998426/hrt-clerical-skills-test

Please see testing instructions in the General Information section below.

Education and Experience

• High School Diploma or GED equivalent from an accredited educational institution
• Two (2) years customer service, secretarial or receptionist experience required.

Knowledge, Skills, and Abilities

• Bilingual English and Spanish Required.
• Strong communication and telephone skills.
• Good research and filing skills.
• Proficient use of Microsoft Office applications.
• Ability to learn and become proficient in various software and web applications.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Position Type and Typical Hours of Work

• Regular Full-time
• Monday - Friday | 8:00 A.M. - 4:30 P.M.

Salary

• $22.78 Hourly
• Based on 26 Pay Periods
  • Plus benefits

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.