Bilingual Receptionist-ACCESS Northwest

Access Community Health Network; Arlington Heights (IL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Tuition reimbursement and scholarship

Comprehensive healthcare coverage

Generous PTO after introduction period

403(B) retirement plan

Life Insurance

Cross-departmental committees

Job summary

Access Community Health Network seeks a Front Desk Receptionist to greet patients, manage check-in, data collection, appointment scheduling, and payments to ensure smooth visits in our patient-centered model.

This role requires bilingual English/Spanish abilities, basic computer skills, and CPR/BLS certification. Training includes Epic EMR and teamwork across departments to improve community health outcomes.

Qualifications

• High school diploma or equivalent.
• Basic proficiency in computer skills.
• Ability to work some evenings and Saturdays.
• CPR/BLS Certification.
• Bilingual English/Spanish.

Responsibilities

• Serve as patients’ first point of contact and create a welcoming and supportive environment at the front desk.
• Guide patients through check-in, collect accurate data, schedule appointments, process payments, and ensure their visit is smooth and efficient.
• Deliver high-quality customer service to support ACCESS' patient-centered medical home model.
• Advance organizational goals to improve patient care and community health outcomes.
• Receive comprehensive training and hands-on experience with Epic EMR.

Skills

Bilingual English/Spanish

Basic computer skills

Customer service

CPR/BLS Certification

Education

High school diploma or equivalent

Tools

Epic EMR

Job description

Who We Are

If you want to work for a mission-driven organization that’s impacting community health care both on a local and national level, then Access Community Health Network (ACCESS) may be the perfect place for you. As a nationally recognized leader in community health, we continue to innovate and improve our integrated care model to address the total health and wellness of our patients. Our dedicated staff are committed to advancing health equity and making a long-term impact on the health outcomes of the more than 150,000 patients that count on ACCESS as their medical home each year.

Position Summary

• Serve as patients’ first point of contact and create a welcoming and supportive environment at the front desk.
• Guide patients through check-in, collect accurate data, schedule appointments, process payments, and ensure their visit is smooth and efficient.
• Deliver high-quality customer service to support ACCESS' patient-centered medical home model.
• Advance organizational goals to improve patient care and community health outcomes.
• Receive comprehensive training and hands-on experience with Epic, one of the world's leading Electronic Medical Record systems.

Requirements

• High school diploma or equivalent
• Basic proficiency in computer skills
• Ability to work some evenings and Saturdays
• CPR/Basic Life Support Certification
• Bilingual English/Spanish

Preferred Qualifications

• Receptionist experience in a health care setting
• Customer service experience
• Administrative experience
• Electronic Medical Records (EMR) systems experience

Benefits

• Tuition reimbursement and scholarship program
• Comprehensive healthcare coverage including Medical, Dental, and Vision
• Generous PTO after introduction period
• 403(B) retirement plan and financial resources to help you save and plan for your retirement
• Life Insurance
• Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace.