Bilingual Receptionist

MSCCN; Phoenix (AZ); On-site; USD 38,000 - 46,000; Full time

Job summary

Join a leading healthcare facility as a Receptionist 1, where you will be the first point of contact for patients. Your role will involve greeting patients, scheduling appointments, and supporting the medical team with administrative tasks. This position is vital in ensuring a welcoming environment and maintaining accurate patient records. If you have a passion for customer service and healthcare, this is the opportunity for you.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

401(k) Retirement Plan

Paid Time Off

Life Insurance

Qualifications

• 1 year experience in a healthcare setting preferred.
• Must be passionate about improving patient experiences.

Responsibilities

• Greet patients and visitors professionally.
• Manage appointment calendars and schedule visits.
• Maintain and update patient records.

Skills

Customer Service

Multitasking

Attention to Detail

Organizational Skills

Education

High School Diploma or GED

Tools

MS Office

Job description

Become a part of our caring community and help us put health first The Receptionist 1 is responsible for the front desk operations of a healthcare facility. This role involves greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Receptionist 1 ensures a smooth and welcoming experience for patients and supports the medical team with various administrative tasks. Typically works on routine and patterned assignments. The Receptionist 1 is responsible for welcoming patients and offering administrative support within a physician practice or center. This may include the following responsibilities : u2022 Greeting Patients : Welcome patients and visitors professionally, both in person and over the phone. u2022 Scheduling Appointments : Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules. u2022 Patient Records : Maintain and update patient records, ensuring accuracy and confidentiality. Works in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems. u2022 Billing and Payments : Ensure patient accounts are updated correctly. May include collecting copay at time of visit. u2022 Inquiries and Communication : Answer incoming calls, respond to patient inquiries, and provide general information. u2022 Office Management : Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials. u2022 Administrative Support : Assist with other administrative tasks as needed, such as ordering supplies, managing office inventory, and sending courier packages. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and / or within established policies / practices and guidelines with minimal opportunity for deviation. Use your skills to make an impact Required Qualifications u2022 High School Diploma or GED u2022 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc. u2022 Must be passionate about contributing to an organization focused on continuously improving patient experiences and care u2022 Excellent customer service and phone etiquette u2022 Team player with a positive attitude u2022 Ability to multitask in a fast-paced environment u2022 Attention to detail and highly organized u2022 Knowledge of MS Office (Word, Excel, Outlook, Access) Preferred Qualifications : u2022 Value-based care model experience u2022 Knowledge of Medical Terminology u2022 Experience with EMR Systems (Electronic Medical Records) u2022 Bilingual in English and Spanish Additional Information : This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $38,000 - $45,800 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, u201cHumanau201d) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About CenterWell Senior Primary Care : CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patientu2019s well-being. About CenterWell, a Humana company : CenterWell creates experiences that put patients at the center. As the nationu2019s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE : HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first u2013 for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy ofHumanato take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options

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