Front Desk Receptionist - Bilingual Spanish

National Vision, Inc.; Joliet (IL); On-site; USD 25,000 - 40,000; Part time

Job summary

Join a forward-thinking company where you can make a real difference in people's lives! This part-time role as a Receptionist offers a rewarding experience in a vibrant environment. You will be the friendly face welcoming customers, ensuring their needs are met while maintaining organized patient records. Enjoy competitive pay, benefits, and the satisfaction of contributing to quality eye care. With Sundays off, this position allows for a great work-life balance. If you are passionate about customer service and looking for a fulfilling career, this opportunity is perfect for you!

Benefits

Health and Dental Insurance

401k Retirement Savings with Company Match

Paid Personal Time Off

Paid Company Holidays

Parental Leave

Employee Eyewear Discount

Qualifications

• Strong organizational skills and customer service experience required.
• Fluency in English and Spanish preferred.

Responsibilities

• Greet and assist customers while ensuring a smooth flow in the store.
• Manage patient records and schedule appointments efficiently.

Skills

Customer Service

Organizational Skills

Fluency in English

Fluency in Spanish

Multi-line Phone Handling

Education

High School Diploma

Job description

A rewarding career where you can really make a difference, backed by competitive pay and benefits.

1330 North Larkin Avenue
Joliet, IL 60435

Type:

Part-time

Job Responsibilities

What would you do? – The Specifics

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Visionprotocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Preferred Qualifications

Are you the right fit? – The Suitable Talent

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Additional Information

Taking Care of our People

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track.The role provides prompt, courteous service to customers either on the phone or in person.

How would you like Sundays off? Yes, every Sunday we’re closed!