Bilingual QA Coordinator: Call Center Quality & Training

Maximus; Indianapolis (IN); Remoto; USD 22.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Comprehensive Insurance Coverage

401K Retirement Savings with company匹配

Wellness program and EAP

Tuition Reimbursement

Professional development opportunities

Employee discounts

Recognition platform

Wellness resources

Descrizione del lavoro

Maximus is seeking a Bilingual QA Coordinator to support quality, training, and operational activities within our program. You will monitor staff performance, review work for accuracy, maintain resource materials, and assist with training and quality assurance efforts.

Ideal candidates are bilingual in English and Spanish with 0–2 years of experience, able to work remotely from the Continental US, and committed to quality standards and continuous improvement.

Competenze

• Bilingual proficiency in English and Spanish
• High School diploma or equivalent required
• 0–2 years of related experience preferred

Mansioni

• Evaluate customer interactions to ensure quality and compliance with standards
• Provide coaching and training support to improve performance
• Analyze quality data and report findings to leadership
• Maintain staff resource materials and procedures
• Assist in monitoring contractual requirements and performance metrics
• Support continuous improvement initiatives across operations

Conoscenze

Bilingual English/Spanish

Quality monitoring

Communication skills

Analytical skills

Formazione

High School diploma or equivalent

Strumenti

Cover VA

Descrizione del lavoro

Maximus is seeking a Bilingual QA Coordinator to support quality, training, and operational activities within our program. You will monitor staff performance, review work for accuracy, maintain resource materials, and assist with training and quality assurance efforts.

Ideal candidates are bilingual in English and Spanish with 0–2 years of experience, able to work remotely from the Continental US, and committed to quality standards and continuous improvement.