Bilingual Public Transit Customer Service Rep

Sun Tran; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare coverage

Vacation

Sick leave

Paid holidays

Tuition reimbursement

Retirement plan

Job summary

Sun Tran, Tucson's public transportation system, is seeking a customer service representative. The role involves handling route and schedule inquiries by phone, delivering up-to-date information on routes, programs, and policies.

A high school diploma, driver's license, and 3 years of experience are required; Spanish bilingualism is preferred due to high caller volume. Applicants must be able to present information, write clearly, and be computer literate.

Qualifications

• High school diploma or equivalent required.
• Minimum of three years customer service experience.
• Must be able to make presentations and write well.
• Computer literate and proficient with standard software.
• Must be able to work weekends and holidays.
• Knowledge of Sun Tran routes and bilingual preferred due to Spanish-speaking callers.

Responsibilities

• Provide route and schedule information over the phone.
• Offer current information on routes, programs, events, policies and related information.

Skills

Customer service

Phone support

Presentation skills

Computer literacy

Weekend availability

Holiday availability

Spanish preferred

Education

High school diploma

Tools

Microsoft Office

CRM software

Job description

Sun Tran, Tucson's public transportation system, is seeking a customer service representative. The role involves handling route and schedule inquiries by phone, delivering up-to-date information on routes, programs, and policies.

A high school diploma, driver's license, and 3 years of experience are required; Spanish bilingualism is preferred due to high caller volume. Applicants must be able to present information, write clearly, and be computer literate.