Bilingual Route Information Specialist (Customer Service)

Suntran; Tucson (AZ); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Healthcare coverage

Vacation

Sick leave

Paid holidays

Tuition reimbursement

Retirement plan

Job summary

Sun Tran in Tucson, AZ seeks a Customer Service Representative to provide route and schedule information over the phone. The role requires a high school diploma, a valid driver's license, and at least three years of customer service experience.

You must be able to present information clearly, write well, and use a computer effectively, with weekend and holiday shifts common. Hours vary between early mornings and evenings, Monday through Friday, or weekends, with two consecutive days off during

Qualifications

• High school diploma/equivalent required.
• Current driver’s license and minimum of three years customer service experience.
• Must be able to work weekends and holidays.
• Ability to make presentations, good writing skills, and be computer literate.

Responsibilities

• Provide route and schedule information over the phone.
• Offer current information on routes, programs, events, policies and related information.

Skills

Presentation skills

Writing skills

Computer literacy

Customer service experience

Bilingual Spanish

Education

High school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Regular Full-Time Tucson, AZ, US

30+ days ago Requisition ID: 1123

Salary Range: $16.00 To $16.00 Annually

QUALIFICATIONS:

Applicants must have a high school diploma/equivalent, a current driver’s license and a minimum of three years customer service experience. Must have the ability to make presentations, good writing skills and be computer literate. Must be able to work weekends and holidays. Hours vary; will be scheduled to work 8-hr shifts between 6am-7pm, Monday through Friday, and/or 8am-5pm, Saturday and Sunday with two consecutive days off during the week. Knowledge of Sun Tran’s routes and bilingual preferred due to the high volume of Spanish-speaking callers.

MAJOR FUNCTIONS:

Individuals provide route and schedule information over the phone. Responsible for providing current information on routes, programs, special events, policies and related information.

BENEFITS:

Benefits include healthcare coverage for employee and dependents, vacation, sick leave, paid holidays, tuition reimbursement and a generous retirement plan.