Bilingual Public Benefits Guide & Front Desk Specialist

Oregon Department of Human Services; Hermiston, New York (OR, NY); Vor Ort; USD 46.000 - 56.000; Vollzeit

Benefits dieser Stelle

Amazing benefits package

Cost of Living Adjustments

Annual salary increases

Zusammenfassung

The Oregon Department of Human Services is seeking a Customer Service Guide | Public Benefits Specialist - Entry. This position requires bilingual proficiency in English and Spanish and focuses on providing high-quality customer service in a supportive office environment.

Responsibilities include assisting Oregonians with inquiries regarding various benefit programs and supporting the office's daily operations.

Qualifikationen

• Two years of experience in a reception area or call center.
• Must be bilingual in Spanish and English.
• Experience resolving conflicts professionally.

Aufgaben

• Provide a welcoming environment for families interacting with the department.
• Support day-to-day operations of the office.
• Assist Oregonians with questions through various communication channels.

Kenntnisse

Bilingual (English/Spanish)

Customer service

Conflict resolution

Digital platform navigation

Data entry

Ausbildung

Associate degree in Behavioral or Social Science

Tools

Microsoft Word

Excel

Email systems

Jobbeschreibung

The Oregon Department of Human Services is seeking a Customer Service Guide | Public Benefits Specialist - Entry. This position requires bilingual proficiency in English and Spanish and focuses on providing high-quality customer service in a supportive office environment.

Responsibilities include assisting Oregonians with inquiries regarding various benefit programs and supporting the office's daily operations.