Bilingual Portuguese English Customer Service Specialist Remote (Remote)

Davita Inc.; Fall River (MA); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company seeks a dedicated Client Service Specialist to provide exceptional support to small business clients. This fully remote position is suited for a motivated bilingual professional (Portuguese and English) committed to client satisfaction and improving business outcomes. You'll educate clients on utilizing Indeed's products effectively while collaborating with internal teams. A supportive and dynamic work environment awaits, offering opportunities for professional growth and development.

Benefits

Hourly/weekly pay

Direct deposit

Temporary health benefits options

Qualifications

• 1+ year of experience in customer service or B2B client support.
• Fluent in Portuguese and English (written and verbal).
• Tech-savvy with the ability to quickly learn new tools.

Responsibilities

• Deliver exceptional support to small business clients via phone, chat, and email.
• Educate clients on Indeed's suite of products to maximize their account use.
• Collaborate with internal teams to enhance client experience.

Skills

Customer Service

Bilingual Communication

Technical Proficiency

Multitasking

Job description

Are you passionate about helping people and solving problems? Do you enjoy working in a dynamic, client-focused environment where no two days are the same? We are looking for a bilingual candidate to join our client's Scaled Business Success (SBS) team at as a Client Service Specialist and play a key role in supporting small businesses as they grow their teams.

This is a fully remote, long-term temporary opportunity for a highly motivated and tech-savvy professional who is fluent in both Portuguese and English and resides in the Eastern Time Zone.

What You'll Do

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  Deliver exceptional support to small business clients via phone, chat, and email, helping them resolve issues and make the most of their Indeed accounts

  
  


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  Take a consultative approach to understanding client needs and delivering thoughtful, solutions-oriented guidance

  
  


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  Educate clients on Indeed's growing suite of products to ensure they get maximum value and results

  
  


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  Meet and exceed client experience metrics such as CSAT and conversion rates

  
  


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  Collaborate with internal teams including Product, Operations, Search Quality, and Aggregation to troubleshoot and elevate the client experience

  
  


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  Thrive in a team-oriented, fast-paced, and feedback-rich environment where continuous learning is the norm

  
  

What You Bring

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  1+ year of experience in customer service or B2B client support

  
  


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  Fluent in Portuguese and English (written and verbal) - this is a must

  
  


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  Tech-savvy with the ability to quickly learn and adopt new tools and systems

  
  


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  Experience with online advertising, SEM, PPC, recruitment marketing, or staffing is a strong plus

  
  


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  Strong multitasking skills and the ability to remain calm and professional under pressure

  
  


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  Eagerness to learn, grow, and contribute to a team that values both experimentation and excellence

  
  

Hunter Hamilton offers hourly/weekly pay, direct deposit and temporary health benefits options!



Apply today for immediate consideeration!



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About Hunter Hamilton

Hunter Hamilton is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Hunter Hamilton is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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