Bilingual Pharmacy Customer Care Representative Onsite

SynergenX Health Holdings LLC; Colleyville (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401(k) with up to 5% company match

Medical, Dental & Vision Insurance

Short-Term & Long-Term Disability

Paid Time Off with annual increases

6 paid holidays

Tuition reimbursement after 6 months

Employee discounts for you and one 가족

Job summary

Village Lane Pharmacy in Colleyville, TX is hiring a Bilingual Pharmacy Customer Care Representative to join our onsite team. This full-time role focuses on delivering exceptional patient service with empathy in both English and Spanish.

You'll handle calls, questions about prescriptions and orders, schedule appointments in the EHR, document interactions, and collaborate with internal teams to ensure a smooth patient experience. Competitive benefits and schedule support available.

Qualifications

• Fluent in English and Spanish — spoken and written.
• 1+ year of high-volume call center experience.
• 1+ year of experience working with CRM or EHR software.
• High school diploma or GED.
• Strong verbal and written communication skills.
• Excellent attention to detail and organization.
• Ability to multitask and stay composed in a fast-paced environment.
• Strong problem-solving skills and sound judgment.
• Professional, positive, patient-focused attitude.
• Comfortable learning new technology and systems.
• Must successfully complete a routine criminal background check.

Responsibilities

• Answer incoming patient calls, texts, and messages with professionalism and positive energy.
• Assist patients with questions about prescriptions, orders, appointments, and pharmacy services.
• Schedule and coordinate patient appointments in the EHR.
• Listen to patient concerns and help determine the appropriate next steps.
• Route clinical and pharmacy-related questions to the appropriate team member.
• Accurately document patient interactions in CRM and EHR systems.
• Communicate clearly and compassionately with patients in both English and Spanish.
• Help resolve issues and provide timely follow-up when needed.
• Support administrative and pharmacy operations.
• Help create a patient experience where people feel heard, respected, and cared for.

Skills

Bilingual English/Spanish

Call center experience

CRM/EHR software

Verbal and written communication

Multitasking under pressure

Attention to detail

Education

High school diploma or GED

Tools

CRM software

EHR software

Job description

Bilingual Pharmacy Customer Care Representative

Village Lane Pharmacy – Colleyville, TX
$22.00/hour | Full-Time | Onsite | Monday–Friday | 7:00 AM–4:00 PM

Make Every Patient Interaction Count

Are you bilingual, outgoing, dependable, and great with people? Do you enjoy solving problems, staying busy, and helping others feel taken care of?

If you’re looking for a role where your communication skills can make a real difference, Village Lane Pharmacy wants to meet you!

We’re a growing mail-order pharmacy serving patients across 38 states and counting, providing customized therapies in hormone replacement, weight management, wellness, and compounded medications directly to patients’ homes.

As a Bilingual Pharmacy Customer Care Representative, you’ll be an important part of the patient experience. You’ll be the friendly voice patients connect with when they have questions, need assistance, or simply need someone who can help point them in the right direction.

This is a great opportunity for someone who loves connecting with people, multitasking, solving problems, and making a busy day feel a little easier for our patients.

What You’ll Get

• $22.00/hour
• Monday–Friday, 7:00 AM–4:00 PM
• No late nights or weekends
• Two weeks of paid onsite training
• Full-time benefits package
• 401(k) with up to 5% company match
• Medical, Dental & Vision Insurance
• Short-Term & Long-Term Disability
• $50,000 company-paid life insurance policy
• Paid Time Off with annual increases
• 6 paid holidays
• Tuition reimbursement after 6 months
• Employee discounts for you and one family member
• Professional development and advancement opportunities
• A collaborative, fast-paced team environment

Your Day-to-Day

No two days are exactly the same. You’ll help patients navigate your pharmacy experience while working closely with our internal teams.

You’ll:

• Answer incoming patient calls, texts, and messages with professionalism and positive energy.
• Assist patients with questions about prescriptions, orders, appointments, and pharmacy services.
• Schedule and coordinate patient appointments in the EHR.
• Listen to patient concerns and help determine the appropriate next steps.
• Route clinical and pharmacy-related questions to the appropriate team member.
• Accurately document patient interactions in CRM and EHR systems.
• Communicate clearly and compassionately with patients in both English and Spanish.
• Help resolve issues and provide timely follow-up when needed.
• Support administrative and pharmacy operations.
• Help create a patient experience where people feel heard, respected, and cared for.

What Makes You a Great Fit?

We’re looking for someone who is friendly, confident, organized, dependable, and comfortable working in a high-volume environment.

Required Qualifications

• Fluent in English and Spanish — spoken and written
• 1+ year of high-volume call center experience
• 1+ year of experience working with CRM or EHR software
• High school diploma or GED
• Strong verbal and written communication skills
• Excellent attention to detail and organization
• Ability to multitask and stay composed in a fast-paced environment
• Strong problem-solving skills and sound judgment
• Professional, positive, patient-focused attitude
• Comfortable learning new technology and systems
• Must successfully complete a routine criminal background check

Important: Candidates must have a copy or clear photo of their high school diploma or GED available to submit upon accepting an offer.

About Village Lane Pharmacy

We’re more than a traditional pharmacy.

Village Lane Pharmacy is a growing mail-order pharmacy specializing in customized compounded therapies and wellness solutions. Our services include:

• GLP-1 weight management medications
• Hormone replacement therapy (HRT)
• Bioidentical hormone pellets
• Estrogen and progesterone creams
• Customized compounded medications
• Supportive skincare and wellness products
• Additional hormone and wellness therapies

Our goal is to combine pharmacy expertise, convenience, privacy, and personalized service to make it easier for patients to access the treatments they need from the comfort of home.

Ready to Make a Difference?

If you’re bilingual, customer-focused, dependable, and energized by helping people, we’d love to hear from you.

Bring your communication skills, positive attitude, and passion for great customer service — and build your career with Village Lane Pharmacy and SynergenX Health.