Bilingual Pharmacy Customer Care Representative Onsite

Health Here; Colleyville (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Health Here is seeking a Bilingual Pharmacy Customer Care Representative to join our team in Colleyville, TX. You will assist patients in English and Spanish, answer questions about prescriptions, and schedule appointments using our EHR system.

You’ll document interactions in CRM, coordinate care, and route questions to the appropriate team members. A high school diploma is required and a friendly, patient-focused attitude is essential.

Qualifications

• Fluent in English and Spanish (spoken and written).
• Minimum 1 year of high-volume call center experience.
• Experience with CRM or EHR software.
• Strong communication, organizational, and multitasking abilities.
• Detail-oriented with sound judgment and problem-solving skills.
• Dependable, friendly, patient-focused, and adaptable to new technology.

Responsibilities

• Handle incoming calls, texts, and messages with professionalism.
• Assist patients with questions about prescriptions, orders, and services.
• Schedule and coordinate patient appointments in the EHR system.
• Listen to patient concerns, determine action, and follow up.
• Route clinical and pharmacy questions to team members.
• Document interactions accurately in CRM and EHR systems.

Skills

Bilingual English/Spanish

Call center experience

CRM/EHR experience

Communication skills

Multitasking

Education

High school diploma or GED

Job description

Role Overview

The Bilingual Pharmacy Customer Care Representative is responsible for providing exceptional support to patients by answering inquiries, assisting with prescriptions, scheduling appointments, and resolving issues. They serve as the friendly, professional voice in both English and Spanish, ensuring a positive patient experience.

Key Responsibilities

• Handle incoming calls, texts, and messages with positive energy and professionalism
• Assist patients with questions about prescriptions, orders, and pharmacy services
• Schedule and coordinate patient appointments within the EHR system
• Listen to patient concerns, determine appropriate actions, and follow up as needed
• Route clinical and pharmacy-related questions to relevant team members
• Document interactions accurately in CRM and EHR systems
• Support administrative and pharmacy operations to enhance patient care

Qualifications & Skills

• Fluent in English and Spanish, both spoken and written
• At least 1 year of high-volume call center experience
• Experience with CRM or EHR software
• Strong communication, organizational, and multitasking abilities
• Detail-oriented with sound judgment and problem-solving skills
• Dependable, friendly, confident, and patient-focused
• Ability to adapt to new technology
• High school diploma or GED required

Key Attributes

Outgoing, dependable, organized, and comfortable in fast-paced environments. Candidates must pass a routine background check and have a clear photo or copy of their diploma available.