Bilingual Pharmacy Care Coordinator

Boca Pharmacy Group; New York (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

New Lots Pharmacy is a specialty pharmacy committed to delivering personalized, high-touch care to our patients and their care teams. We are seeking a bilingual Pharmacy Clerk who is organized, patient-focused, and eager to grow within a clinical environment where every interaction matters.

This role goes beyond the front counter: you will work closely with our pharmacists, clinical staff, and external partners to keep patient care moving smoothly and to help our team meet compliance and quality

Qualifications

• Bilingual fluency in English and Spanish (or another language) required.
• Strong customer service with a patient-first attitude.
• Experience in pharmacy, specialty pharmacy, or healthcare administrative work preferred.

Responsibilities

• Serve as primary contact for patients, caregivers, prescribers, and insurers in English and another language.
• Handle calls for prior authorizations, refills, and status updates.
• Process and verify patient information and prescription orders with accuracy.
• Manage POS transactions and reconcile daily reports.
• Coordinate specialty medication deliveries and handling documentation.
• Liaise with insurers, case managers, and hubs to resolve coverage issues.
• Identify workflow issues and escalate when needed.
• Support administrative tasks and ensure compliance with specialty standards.
• Represent the pharmacy's values in every interaction.

Skills

Bilingual English-Spanish

Customer service

Attention to detail

Team player

Job description

New Lots Pharmacy is a specialty pharmacy committed to delivering personalized, high-touch care to our patients and their care teams. We are seeking a bilingual Pharmacy Clerk who is organized, patient-focused, and eager to grow within a clinical environment where every interaction matters.

This role goes beyond the front counter: you will work closely with our pharmacists, clinical staff, and external partners to keep patient care moving smoothly and to help our team meet compliance and quality