Pharmacy Front Desk & Customer Support

Kaiser Permanente; Veterans Administration (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Kaiser Permanente in California seeks a Pharmacy Support Technician to provide in-person and telephone reception, direct new and refill prescriptions for processing, and prepare prescription labels and packaging. The role supports pharmacy staff with clerical tasks and ensures accurate documentation and service standards.

Under direct supervision of a licensed pharmacist, the position assists with sales of prescriptions and pharmaceutical merchandise, processes cash transactions, and helps

Qualifications

• Excellent Customer Service and telephone reception skills.
• Excellent written and verbal English-speaking communication skills (foreign language ability may be required at specific locations).
• Ability to read, understand and transcribe pharmacutical information.
• Demonstrated mathematical skills (add, subtract, multiply, divide).
• MUST PASS BACKGROUND CHECK.
• Requires standing for long periods of time, and communicating with co-workers and patients.
• Ability to lift/transport 1-50 lbs.
• Light to moderate carrying, pulling, pushing, walking and frequent bending, stooping and reaching.

Responsibilities

• Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
• Provides in-person and telephone reception to patients in accordance with established service and telephone access standards.
• Receives new prescriptions and/or refills ensuring correct entry/documentation of information required to process the order.
• Identifies prescriptions needing refill authorization and refers to providers.
• Verifies prescription details and potential substitutions; alerts pharmacists when information is incomplete.

Skills

Excellent Customer Service

Telephone reception

English communication

Mathematical skills

Job description

Kaiser Permanente in California seeks a Pharmacy Support Technician to provide in-person and telephone reception, direct new and refill prescriptions for processing, and prepare prescription labels and packaging. The role supports pharmacy staff with clerical tasks and ensures accurate documentation and service standards.

Under direct supervision of a licensed pharmacist, the position assists with sales of prescriptions and pharmaceutical merchandise, processes cash transactions, and helps