Bilingual Personal Banker - Richardson, TX

First Convenience Bank; Richardson (TX); Presencial; USD 32.000 - 45.000; Jornada completa

Descripción de la vacante

First Convenience Bank in Richardson, TX is seeking a customer-focused Teller to handle cash transactions, promote bank products, and deliver bilingual service to a diverse customer base. The role requires teamwork, adherence to bank policies, and the ability to work in a fast-paced environment.

The position emphasizes accuracy, reliability, and meeting monthly account goals while providing excellent customer experiences in both Spanish and English.

Formación

• Age 18 or older.
• ,
• Bilingual in Spanish and English.
• Six months of retail or customer service experience preferred.
• Flexible schedule including evenings, weekends and holidays.
• Must pass background investigation.

Responsabilidades

• Provide exceptional customer service, handling cash transactions in a high-volume sales environment.
• Evaluate customer relationships to offer bank products and services.
• Follow bank policies and supervisor directions.
• Achieve monthly new account production targets.
• Cross-sell bank services and products.
• Process deposits, withdrawals, money orders, wires, CDs and other transactions.
• Maintain accurate records and daily balance.
• Provide services to a diverse customer base including Spanish-speaking customers.
• Attend to routine tasks as assigned by supervisors.
• Maintain regular and punctual attendance.

Conocimientos

Bilingual Spanish/English

Customer service

Cash handling

Team collaboration

Educación

High school diploma

Descripción del empleo

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.