Bilingual Personal Banker

First Community Bancshares, Inc.; Las Cruces (NM); On-site; USD 19,000 - 25,000; Full time

Job summary

First Community Bancshares, Inc. in Las Cruces, NM seeks a teller to provide exceptional customer service while handling cash in a high-volume environment. You will evaluate customer relationships and promote bank products and services, following bank policies and supervisor directions.

The role involves processing deposits, wires, money orders, and CDs, and serving a Spanish-speaking clientele. Flexibility is required for evenings, weekends, and holidays.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Minimum six months of work experience in retail or customer service preferred.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Able to pass background check per company policy.
• Able to work well in a team environment.

Responsibilities

• Provide exceptional customer service, handling cash receipts and payments in a high-volume sales environment.
• Evaluate customer relationships and recommend bank products and services.
• Follow policy and supervisor directions.
• Achieve monthly new account production targets.
• Cross-sell bank services and process deposits, wires, money orders, and CDs.
• Process Western Union wires and cash advances.
• Maintain accurate records and balance daily transactions.

Skills

Customer service

Cash handling

Spanish speaking

Education

High school diploma or equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

Member FDIC, Equal Housing Lender

FCBI is an Equal Opportunity Employer

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