Bilingual Personal Banker – Grow Client Wealth & Loyalty

Fairygodboss; Carol Stream (IL); On-site; USD 45,000 - 76,000; Full time

Job summary

PNC is seeking a Personal Banker in Carol Stream, IL to strengthen the branch's customer base and provide financial guidance. The role emphasizes proactive sales, excellent customer service, and leveraging technology to meet client needs.

Spanish language skills are preferred, and the position is in-office within PNC's retail branch network. The candidate will work with ecosystem partners to grow share of wallet and ensure compliant risk management.

Qualifications

• 3+ years of experience in banking or financial services.
• Associates degree or equivalent; related experience may be considered.
• Spanish speaking preferred.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates degree or equivalent

Job description

PNC is seeking a Personal Banker in Carol Stream, IL to strengthen the branch's customer base and provide financial guidance. The role emphasizes proactive sales, excellent customer service, and leveraging technology to meet client needs.

Spanish language skills are preferred, and the position is in-office within PNC's retail branch network. The candidate will work with ecosystem partners to grow share of wallet and ensure compliant risk management.