Bilingual Personal Banker - Glendale, AZ

First Convenience Bank; Glendale (AZ); On-site; USD 36,000 - 52,000; Full time

Job summary

First Convenience Bank seeks a Bilingual Personal Banker in Glendale, AZ to deliver exceptional customer service, handle cash, and promote bank services in a fast-paced retail environment.

Under supervision you will assist customers, process deposits, open new accounts, cross-sell products, and maintain accurate records while communicating fluently in Spanish and English. This role requires flexible scheduling and teamwork.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Ability to communicate clearly in Spanish and English.
• Six months of retail or customer service experience preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Background check as per company policy.
• Team player with coworkers.

Responsibilities

• Provide exceptional customer service in a high-volume sales environment.
• Evaluate customer relationships to offer bank products and services.
• Follow bank policies under supervisor guidance.
• Contribute to monthly new account production targets.
• Participate in an in-store prospecting environment when needed.
• Process deposits and pay out funds, balancing daily operations.
• Receive cash and checks, verify amounts and endorsements.
• Examine cash to guard against counterfeit items.
• Enter transactions into the computer and issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services to a diverse customer base, including Spanish speakers.
• Perform other tasks requested by supervisors related to bank functions.
• Maintain regular and punctual attendance.
• Adhere to established approval limits.

Skills

Bilingual Spanish/English

Customer service

Cash handling

Education

High school diploma or equivalent

Job description

Bilingual Personal Banker

Job ID: #324-30430

Location: Glendale, Arizona, United States

Location

FCB Glendale Wal-Mart

Location Address

5010 N. 95th Avenue

Position Type

Full Time

Requirements

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.