Bilingual Personal Banker

WSFS Bank; Wilmington (DE); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Bilingual Personal Banker to join their dynamic team. In this full-time role, you will engage with customers, understand their financial needs, and recommend suitable products and services. You'll be trained in essential banking applications and customer relationship techniques, ensuring you are well-equipped to provide exceptional service. This position offers a competitive salary, incentives, and opportunities for career advancement in a supportive environment. If you are passionate about helping customers and thrive in a collaborative setting, this is the perfect opportunity for you.

Qualifications

• 1+ year of face-to-face customer service experience is required.
• Bilingual in Spanish is a must for this role.

Responsibilities

• Provide products and services to enhance customer relationships.
• Open new accounts and submit loan applications efficiently.

Skills

Customer Service

Bilingual in Spanish

Cash Handling

Sales Experience

Attention to Detail

Communication Skills

Marketing Bank Products

Education

High School Diploma or equivalent

Tools

Banking Software

Job description

Bilingual Personal Banker page is loaded

Bilingual Personal Banker

Apply locations Wilmington, DE New Castle, DE Bear, DE time type Full time posted on Posted 6 Days Ago job requisition id R-102555

Job Description

Schedule: Monday - Friday 8 AM – 6 PM, Saturday 9 AM – 1 PM. This is a full-time 40-hour/week position with a flexible rotating weekly schedule and 2-3 Saturdays per month.

Location: New Castle or Bear, DE.

WSFS Bank's Personal Bankers will be responsible for providing products and services to enhance our Customer relationships. The incumbent will get to know their customers, understand and educate them regarding their financial needs, and recommend the appropriate products and services through in-person interactions and outbound calling efforts. This role will be responsible for opening new accounts and submitting loan applications. The incumbent will comply with Bank policies and procedures, as well as regulatory banking requirements. Personal Bankers will resolve customer service issues and perform account maintenance requests for customers as needed, while also recommending and promoting the Bank’s digital banking services. Additionally, this role will assist Customers with teller transactions and will be responsible for processing various transactions in a timely, efficient, accurate, and friendly manner.

We provide a continuous learning environment, challenging work, and opportunities for advancement. Our Personal Bankers are provided with a series of classroom and hands-on experiences at various banking offices to apply the knowledge and skills learned. Each Associate will be positioned for success over a 4-6 month training period with the necessary knowledge needed to provide stellar service and become an engaged member of the organization. Training covers applications used to conduct transaction processing and account opening, referral techniques, customer service, and relationship building. You will also be trained in relationship-building methods and referral techniques in order to make the best product and service recommendations for your customers and expand your branch's customer base. This position offers a competitive base salary, incentive opportunities, and benefits. The hired candidate must be legally authorized to work in the United States without an employer-sponsored petition for a visa, such as an H-1B visa. WSFS Bank does not intend to file any visa applications in connection with this opening.

Minimum Qualifications:

• High School Diploma or equivalent is required.
• Must have at least one year of face-to-face customer service experience.
• Bilingual in Spanish.
• Previous cash handling experience is required.
• Prior sales experience is required.
• Must have a proven ability to work with customers in an enthusiastic manner.
• Previous experience in a retail sales environment is strongly preferred.
• Must have a proven ability for attention to detail.
• Ability to use and learn multiple banking and software programs.
• Must have proven, excellent customer service skills.
• Must have excellent oral and written communication skills.
• Must possess the ability to market Bank products and services.
• One year of previous banking experience preferred.

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at [e-mail].

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Notice to Third-Party Recruiters

Third-party recruiters and agencies should not contact Associates of WSFS Financial Corporation, WSFS Bank, or its subsidiaries directly. WSFS does not accept unsolicited candidate submissions from third-party recruiters and agencies.