Bilingual Personal Banker

fnbtandfcbcareers; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

FNBT seeks a front-line teller in Irving, TX to deliver excellent customer service in a busy banking environment. You will handle cash transactions, process deposits and withdrawals, and present bank products to customers in both English and Spanish.

The role requires strong communication, accuracy, and adherence to bank procedures. A flexible schedule including evenings, weekends, and holidays may be required, with opportunities to grow in retail banking.

Qualifications

• Cash handling and balancing at end of shift.
• Clear, professional communication in English and Spanish.
• Strong customer service with ability to upsell bank services.
• Ability to follow bank policies and procedures.

Responsibilities

• Provide exceptional customer service in a high-volume sales environment.
• Evaluate customer relationships to offer bank products and services.
• Follow established bank policies and supervisor directions.
• Achieve monthly new account production as assigned by management.
• In-store prospecting in a sales environment.
• Process deposits and payouts accurately and balance daily operations.
• Receive cash and checks; verify amounts and endorsements.
• Guard against counterfeit currency and verify IDs.
• Enter transactions and issue receipts.
• Sell money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services to a diverse customer base (Spanish/English).
• Perform other tasks as needed by supervisors.
• Maintain regular attendance and punctuality.
• Approval limits based on authority levels.

Skills

Cash handling

Customer service

Sales

Bilingual Spanish/English

Education

High school diploma or equivalent

Tools

POS system

Banking software

Job description

Responsibilities

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

Requirements

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment