Bilingual Personal Banker

First Convenience Bank; Donna (TX); Hybrid; USD 30,000 - 40,000; Full time

Job summary

First Convenience Bank in Donna, TX is seeking a Customer Service Associate to deliver exemplary service, handle cash transactions, and support sales in a busy branch. You will interact with a diverse client base, including many Spanish-speaking customers, while maintaining accuracy and adherence to bank procedures.

The role emphasizes team collaboration, flexible scheduling, and meeting monthly goals for new accounts and product cross-selling.

Qualifications

• Must be at least 18 years old
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation
• Must be able to get along with co-workers and work effectively in a team environment

Responsibilities

• Provide exceptional customer service, involving receipt and payment of cash, in a high-volume sales environment
• Evaluate customer relationships to offer bank products and services
• Follow bank policies and supervisor directions
• Achieve monthly new account production as assigned
• Participate in in-store prospecting as needed
• Process deposits and pay outs accurately and balance daily operations
• Receive cash and checks, verify amounts, and review endorsements
• Guard against counterfeit items and verify identification
• Enter transactions into computer and issue receipts
• Sell and prepare money orders, cashier's checks, wires, and CDs
• Process Western Union wires and cash advances
• Cross-sell bank services and products
• Serve a diverse customer base including Spanish speakers
• Maintain regular attendance and punctuality
• Adhere to established authority-based approval limits

Skills

Bilingual English/Spanish

Customer service

Cash handling

Flexible schedule

Education

High school diploma or equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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